I have encountered a problem that is proving difficult to trace due to inconsistent behavior. It appears that 50-75% (even this varies) of my form results are not reaching their destination when being mailed. When run in Debug, the results are reported to have been mailed, yet in rigorous testing, I have failed to receive a significant number of the submissions via email. I have the forms connected to a table and can verify that the entries are being submitted to the database. It's the email function that is inconsistent. I can find no apparent cause for this and wold appreciate any assistance you can offer.
Thanks
Hi Sysephus,
They are almost certainly being caught in a spam filter somewhere.
How do you have your emails setup in ChronoForms?
Bob
I have them mailing to 2 specific email addresses. One is my gmail account and the other is a forwarded address via GoDaddy. If one fails, they both fail. I've checked my spam filter as has the other recipient and can find no sign that they were ever sent. Any idea why some go through and some don't?
I occurs to me that I am using Dynamic From addresses. I have to wonder if I set it to a static address if that would do the trick. I will at least try that later today and see what happens. I would prefer to use Dynamic as it makes it easier and clearer for the recipients to act on the form submissions.
Hi Sysephus,
Don't use Dynamic FromEmail Addresses, use a static From Email Address (preferably using your site domain) with a Dynamic ReplyTo.
That combination is much less prone to spam filtering.
Bob
Is there a Dynamic Reply To? I might be out of date on my version.
Hi Sysephus,
Yes, it was dropped for a while but Max brought it back a couple of versions ago for precisely this reason.
Bob