forms were working fine... suddenly something happened

forms were working fine... suddenly something happened and they stopped working... i mean email is not being sent.

please help me to where to start from troubleshooting.

i used rsform pro and it worked fine which means this is not smtp problem.

Hi chetanmadaan,

Well I guess that something has changed. It wasn't the ChronoForms code unless you upgraded. And I guess that you haven't changed any of the form settings, so that leaves the SMTP and the your ISP's spam filters. My money is on the spam filters.

Please turn debug on for one of your forms and copy and paste the debug output here. There will be a block of messages and a 'dummy' email.

Bob

i know this sounds funny... but i am unable to find on how can i put debug on.

help please.

Hi chetanmadaan,

Provided that you have a reasonably recent version it's a setting on the Form General Tab.

Bob

ok i put the debug on. Now, can you please tell me where can i collect the code?

Hi chetanmadaan,

You need to submit the form. If you don't see the debug code then you may have a redirect url set - please remove that temporarily.

Bob

   1. Form passed first SPAM check OK
   2. Form passed the submissions limit (if enabled) OK
   3. Form passed the Image verification (if enabled) OK
   4. Form passed the server side validation (if enabled) OK
   5. $_POST Array: Array ( [How] => fds [Consi] => kjldsj [per] => kjflkj [date_19] => 01/14/2010 [name] => About the Authorsdsf [Title] => sdf [Company] => sdf [Department] => df [Street] => df [City] => df [State] => df [Zip] => df [Country] => [pnumber] => df [Email] => df@df.com [Fax] => df [dddd] => df [text_20] => df [button_11] => Submit [c85e9db8b32d1af69077e74f1125e966] => 1 )
   6. $_FILES Array: Array ( )
   7. Form passed the plugins step (if enabled) OK
   8. Debug End

her we go.

Hi chetanmadaan,

There's no email message in there so it looks as though the emails aren't enabled.

Bob

Bob,

thank you so much for helping me once again.

i check the Setup Emails under the forms tab; and it looks like it have all it need.

Hi chetanmadaan,

You must have a From Email; you may also want a ReplyTo name to go with the ReplyTo Email

Bob

alright,

i have a from email as well... but still nothing.

here is the debug.

   1. Form passed first SPAM check OK
   2. Form passed the submissions limit (if enabled) OK
   3. Form passed the Image verification (if enabled) OK
   4. Form passed the server side validation (if enabled) OK
   5. $_POST Array: Array ( [How] => ss [Consi] => kjhskhk [per] => hkjshfk [date_19] => 01/19/2010 [name] => sf [Title] => sdf [Company] => sdf,m [Department] => nbmbdfk [Street] => nbmbdfk [City] => nbmbdfk [State] => nbmbdfk [Zip] => nbmbdfk [Country] => nbmbdfk [pnumber] => 12451451 [Email] => nbmbdfk@gmail.com [Fax] => nbmbdfk [dddd] => nbmbdfk [text_20] => nbmbdfk [button_11] => Submit [89553749c9c443150c8ff84038621ee2] => 1 )
   6. $_FILES Array: Array ( )
   7. Form passed the plugins step (if enabled) OK
   8. Debug End

Hi chetanmadaan,

Emails still aren't enabled though - please check the Email Tutorial for all the steps.

Bob

Hi chetanmadaan,

Emails still aren't enabled though - please check the Email Tutorial for all the steps.

Bob

thanks.. got it working through the email tutorial.

just one problem.

after the form is submitted... it says

LOADING FAILED::Plugins Class in red.

Hi chetanmadaan,

Hmmm . . . That's the Joomla Plugins class I think, not the ChronoForms plugins. I'm not sure why that would be loading. Can you post a link to the form please.

Bob

sure.

the problem was that i renamed the form and never read the page desc.

anyways bob thank you so much for being there and making an amazing component.