Forums

1

If it is being sent ok (or looks that way) have you checked your spam folder or made sure the domain is on the whitelist?

I know I had to enable SPF for my domains but thats because I have my mail server locked down tight.

I have checked my spam folder and, as you can see from the debugger info, I have it sending to several other email addresses as well. I have checked each of the other email inboxes and spam folders and they have not received the email either. I will look into enabling the SPF on the domain but I don't think that's the issue??? Is there something else I'm missing?

Hi [email]evan@projixx.com[/email],

ChronoForms passes the message on to the Joomla mailer to send and the 'Success' message is Joomla reporting back. It's possible that there's a false report, that there's a failure further down the line with your mail server for example, or - most usually - the messages are being marked as spam and binned.

You should also have a 'dummy email' on the debug page - please will you copy and paste that here.

Bob

are you using the CC and BCC fields in the email form ? If so have you got SMTP set up correctly ? I have to admit this is one thing I have always struggled to get working as I would like to have had the use of the CC field.

Hi Evan,
If you try emailing a normal article through the site, does it get delivered?

/Fredrik

1

Hi [email]evan@projixx.com[/email],

Is it necessary for me to setup the email settings in the GLOBAL CONFIGURATION in Joomla before sending?

Yes

Bob

Thank you! I am going to try changing those settings and I will let you know the results. I really appreciate the help!

The following are my settings in the GLOBAL CONFIG in Joomla...is there something wrong with what I currently have? Attached is a screenshot

Mail SettingsMailer: PHP Mail Function
Mail from: [email]joseph@projixx.com[/email]
From Name: jt2
Sendmail Path: /usr/sbin/sendmail
SMTP Authentication: No
SMTP Security None
SMTP Port: 25
SMTP Username
SMTP Password
SMTP Host: localhost

Hi [email]evan@projixx.com[/email],

There's nothing wrong with those settings but I can't tell if they are correct. That will depend on your site's hosting setup.

The usual check I use is to try the 'email a friend' link on an article and see if the email arrives.

Bob

I am experiencing the same dilemma. Is SMTP mandatory for CF to function properly?

Hi aliving631,

Exactly what problem are you seeing?

ChronoForms doesn't require SMTP, it will work with any correctly set up site mail configuration. The only exception that I recall is that PHP Mail Function does not support CC or BCC.

Bob

After testing the article email option, I realized my email function is defunct in the entire site:

"PHPMAILER_EXECUTE/usr/sbin/sendmail
E-mail could not be sent."

Any suggestions?

i tried the email to a freind feature and although the window pos up saying it was sent successfully ......nothing arrived. any other suggestions?

Hi jprojixx,

Talk to your ISP?

A basic email from there ought to work OK. Either there is something wrong with the email setup, or something about the emails is triggering a spam filter somewhere.

Bob

We were able to get the form to send emails. The issue we were experiencing was due to the fact that the email address we were trying to send the form from was not located on the same server as the joomla site. Once we changed the "fromemail" to a mailbox on the same server we were able to successfully send emails. Thank you to everybody who offered assistance!

Hi [email]evan@projixx.com[/email],

Great. I should have spotted that - it's a common pitfall. But I didn't :-(

Bob

I got the article email to work with these configs:

Mail Settings
Mailer:SMTP Server
Mail from: [email]do-not-reply@mydomain.com[/email]
From Name: [email]do-not-reply@mydomain.com[/email]
Sendmail Path: /usr/sbin/sendmail
SMTP Authentication No Yes
SMTP Security: None
SMTP Port:25
SMTP Username: [email]do-not-reply@mydomain.com[/email]
SMTP Password:
SMTP Host: relay-hosting.secureserver.net (GoDaddy Hosting)

However, the CF aren't functioning eventhough the emails are properly enabled... Any suggestions?

Hi aliving631,

Do you see enabled:1/disabled:0 in the Email column of the Form Manager? If not your e-mails aren't correctly enabled.

If you do then please turn Debug on in the form General Tab and post here the DeBug messages and dummy email you see when you submit the form.

Bob

I can't get it to work either. This client is on a godaddy server. I tested the default form that comes with Joomla and the php mailer works. I got the SMTP mailer to work once, but then not again. I could not get the sendmail to work. Once I knew the php contact form works, I tried it with the Chrono form. It didn't work. I have emails set up and they are enabled. I have the box checked to send emails.

I tried posting debug code here but the form wouldn't take it. It looked fine. Didn't see any errors.

This site is currently hosted as a subdomain: site.pondart.com but the email server is for http://www.pondart.com. does that matter? Like I said the Joomla contact form works though.

Your help is much appreciated.

Hi katandmouse,

The email setup wasn't enabled; and the From Email address didn't match the site domain.

The first stops the email being sent, the second makes it likely that it will be marked as spam.

Bob

Thanks bob. I can't seem to get the default form to work now so it's hard to test the chrono form if that doesn't work. If you noticed, I had both forms up for testing. I set Joomla to smtp when the php stopped working. Couldn't get that to work, so back to php and it's not working either. Either that or the Godaddy mail server is taking forever to deliver which it's been doing. This is not a chrono problem so I can't really test your change until then.

Hi katandmouse,

If you have a Gmail account try switiching to SMTP with the the Gmail server.

I got a test email OK this morning so the form has been working.

Bob