Forums

Hi,
Running CF version 3.1_RC 5.5 on Jommla 1.5.14.
I have set up in General for the form to mail results.
In the Setup Emails the form has a To & BCC settings filled out. I also have an email template filled out.
I have the results written to the database too.

However, emails are not being sent. The debug seems to show all is fine, except there is no mention of CF attempting to email out.

The form debug shows the folllowing output:
   1. Form passed first SPAM check OK
   2. Form passed the submissions limit (if enabled) OK
   3. Form passed the Image verification (if enabled) OK
   4. Form passed the server side validation (if enabled) OK
   5. $_POST Array: Array ( [phone_satisfaction] => 1 [telephone_comments] => Test from Eddie 3 [cust_serv] => 1 [cust_serv_comments] => Test from Eddie 3 [collect_serv_sat] => 1 [collect_serv_comments] => Test from Eddie 3 [after_sales_service] => 1 [after_sales_comments] => Test from Eddie 3 [complaints] => No [accounts] => Yes [pleased] => No [recommend] => Yes [company_name] => Fresh Web Services [19039a71bd81f6e2c8828d1b0a16ffa6] => 1 [chronoformname] => customer_satisfaction )
   6. $_FILES Array: Array ( )
   7. Form passed the plugins step (if enabled) OK
   8. Debug End
   9.Redirect link set, click to test:
      index.php?option=com_content&view=article&id=65

Is there an obvious issue here that I'm not seeing?

Thanks,
Eddie

Hi EddieM,

It looks as though the Email Setup isn't enabled in the Email Properties box.

Bob

Hi Bob,
Thanks for the response. I've added a screen shot of the email setup screen - it looks ok to me!

Any other clues?

Cheers,
Eddie

Bob,
As you can see from this screen grab, the form is setup to email results.

The Joomla global config is setup to use sendmail, which has been tested by support to ensure it's working correctly.

Eddie

Hi EddieM,

Please check your screenshot of the Email Setup -- Enabled is set to No and greyed out.

You must have 'To', 'Subject', 'From Name' and 'From Email' elements in **the same** red box (it will turn green) before you can enable the Setup. And each element must have a valid entry in the box.

Check the Email Tutorial for more info.

Bob

Ho Bob,
Thanks for the clarification - I've been using CF for some time w/o problems. Is this requirement to have a from name, email, etc a new feature?

Anyway, thanks for sorting this out.

Yours,
Eddie

Hi Eddie,

I don't recall exactly when Max introduced this format. Around v 3.0 or 3.1 I think - round abotu a year ago.

Bob

Hi,

I am a new user of CF and thought I would throw in a comment as I too have struggled getting emails to send.

I have spent the last two days, call me stubborn, trying to figure out why my form does not email.
So many time rechecking all the parameters in CF and Joomla to see what I had missed.
Today, I admitted defeat and came to the forum to see if I could find help and hey presto!!

That one comment "You must have 'To', 'Subject', 'From Name' and 'From Email' elements in **the same** red box (it will turn green) before you can enable the Setup"
Why oh why, despite all the handy little tooltips littered throughout CF, is there no mention on the Setup Emails page, that you have to have these setup?

There is even a tooltip on that page, but it only says "This is a tooltip with some handy info about the field".

Perhaps you could consider changing that tooltip to say "You must have 'To', 'Subject', 'From Name' and 'From Email' elements in **the same** red box (it will turn green) before you can enable the Setup"

Just an idea.

Hi simonwellsuk,

Good comment. It is implied in the email tutorial but not strongly stated. And the Email setup talks about entering 'appropriate elements' to get the color change -- but it doesn't specify them.

Hopefully Max will change this in a future release.

Bob