Enable email greyed out - cannnot get working

Hi Guys

I had gone through pdfs, nothing to help me,

I have set email results,
In the email properties, my 'enable email' in the properties email set up to received emails is greyed out, cannot change?

Email prperties, in the form wizard,

Email Format:
Record IP:
Enabled: NO {greyed out , can't change)
Use Template Editor:
Enable Attachments:

Any Ideas

Enabled: 0 Disable:1 in the table form management,

thanks
Russell



thanks

Hi Russell,

Please post a screenshot of the Email Setup tab.

Bob

Hi I have removed the email for ths purpose but makes no difference, if I try to add a new for that is greyed out either way,before I have added email or not,

thanks

Hi Russell,

Then the setup is incorrect or incomplete.

Bob

Hi Bob

Thanks I have been through pdfs, tried stuff,
email is set to recieve results, etc

can you think of anything in the set up that would make this to be not on,?


many thanks

Hi Russell,

Sorry, missed the screenshot somehow :-(

You must have 'To', 'Subject', 'From Name' & 'From Email' elements (or their Dynamic equivalents) in the setup - and have entries in the boxes - before you can enable it.

Bob

PS I didn't miss the screenshot - it wasn't there first time I looked.

Thanks ! That worked, well the background turned green, and could enable, woooooow.

(Is this in the pdf, that you need all elements to work,? Sorry if it is )


thanks for the help,

cheers

Hi Russell,

Yes it's in there - pages 4, 5 & 6

Bob