Hey guys,
I have setup a reservation form... when the form is completed the results are stored in a table and also sent in an email.
Its been brought to my attention that not all the emails are being sent...
I've gone back and looked through the tables and there are a LOT more reservation form submissions than emails being received.
Though some of the emails do come through...
The size of the email box the emails are being sent to is unlimited so its not being rejected...
I don't even know where to start with troubleshooting since it does work sometimes...
using version 3.0 STABLE
help...
Hi Checkmate,
ChronoForms is prety indiscriminate, if it sends one email, it's likely that it's sent them all.
The mostly likely culprit is a spam filter somewhere. What do you have in your Email Setup? In particular, are you using a Dynamic From Email?
Bob
Thanks Bob,
I don't think its a spam filter... because some of the emails come through and others don't.
Its not using a dynamic email address.
The emails that do show up are from the FromName and FromEmail that I have set on the Setup Emails page.
I've sent 3 tests from the form today and all 3 showed up. But when reviewing the last week there are more database entries than emails.
Is there some type of log I could pull and post for you? To see if it sent the email for the days that are missing? I can give exact dates and times for submissions that went to the database but I didn't get the email for...
Hi Checkmate,
There's very little I can do to help here. ChronoForms assembles the Email which passes it off to the Joomla miler to send, the Joomla mailer will pass it to whatever mail setup you have configured for your site.
Normally this is highly reliable. The most common form of losses is from emails being marked as spam and being filtered out by one of the ISPs enroute. The most common cause of this is using a Dynamic From Email - which you aren't; and the worst culprits are the hotmail, aol, livemail, high volume ISPs.
You could check your server logs to see if anything is beign reported there, you could add some debug code to record the returned values from the Joomla mailer and match those to the database - but all of this will be in search of some pattern that will help you pin down the failure point.
Bob
Thanks for the reply.
Actually I think i figured it out... The client setup their email on her phone... and it is set to sync with her email account so when she deletes it from her phone it gets removed completely from her account and doesnt show in the trash like the emails deleted from her actual inbox.
Which explains why some emails where there and others werent.
Of course she doesnt remember deleting them from her phone but I dont believe her...
Thanks for the thought into it though.