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I am having trouble enabling email addresses for my forms to be sent to. I read the tutorial and have read through a number of threads on this board and others hoping to find someone with the same problem already have it solved. Under general, I have already changed "Enable Emails" to yes. On the next section "setup emails" I added the email address and all the relevant information there, and I can see the button/switch that says "Enabled": No .. under Email Properties. The problem, however, is that this tab is not clickable. Instead of the tab being white with a blue button like the rest of them, it's a faded yellow with a gray button as if the option to change this button has been disallowed for some reason. I've been looking all over the internet and just changing things around hoping I could solve the problem through trial and error, but I have had no success. I hope that someone can figure out what I'm doing wrong here.

Hi Jared21Dem,

You need to have 'To', 'Subject', 'From Name' and 'From Email' boxes in your Email Setup (or the Dynamic equivalents). If all four are there with values in them then you can enable the Email.

Bob

Hi Jared21Dem,
In addition to Bob's recommendation, make sure that all the information mention is added to the very same email setup. A good indication that you've got everything properly setup, is that the red box you get when clicking add email turns green, and has sender name/email, recipient email, subject in it.

/Fredrik

Okay thanks, I could have sworn I already tried that because I figured that problem could have been something like that but maybe I used "reply to" instead of "from" in one of the fields. So that immediately fixed my problem. I enabled the email and linked it to my website. However, I found that 2 hours later, the test from I filled out never got emailed to me, nor did the confirmation to the email I filled the form out with. I thought it could have been a problem with our email server so I added my personal email too and gave that a shot. Still no luck. I went through all your tutorials and suggestions and thought maybe it was the first problem in our Global Config section. So I went and made sure anything it said about emails was turned on. I moved on to step 2 of changing the "debug" on and trying my test again and I didn't even get the debug part to work, let alone my form emailed to me. So I really must have screwed up on some step of this (or screwed it up while I was experimenting trying to fix my prior problem). Hopefully my description is sufficient for you to diagnose my problem because I really hate wasting your time with these problems that I'm sure are elementary. Maybe at least someone else with similar problems will find this thread and save some more time than I have.

Hi Jared21Dem,

If the Debug report shows the email as sent succesfully then there are two main things that could be wrong (a) the mail service on your site isn't working correctly or (b) the email is in a spam folder somewhere.

Bob

No Debug report showed up.. unless I had to go somewhere to retrieve it and I didn't realize

Hi Jared21Dem,

Turn Debug on in the Form General Tab. Then submit the form and you'll see the debug info.

Bob

Hi Bob,

I went to the Debug tab and turned it "ON" and submitted the form and immediately upon clicking submit it brings me back to the main page of my website (just as it does when I try to submit the form with debug turned "Off"). Perhaps this can give you a clue as to what else is programmed wrong here. There's no thank you or email or any sort of record that the form was ever submitted.

Email the results - Yes
Form method- Get
Load Chronoforms CSS/JS Files? - Yes
checkToken: Yes
MYSQL Statement ? ENGINE or TYPE - Engine
Enable mambots? - no
Republish fields if error occured - try to

...Here is the HTML if that would help

Thanks, Jared

<div class="form_item">
  <div class="form_element cf_heading">
    <h2 class="cf_text">RSVP</h2>
  </div>
  <div class="cfclear"> </div>
</div>

<div class="form_item">
  <div class="form_element cf_textbox">
    <label class="cf_label" style="width: 75px;">Name</label>
    <input class="cf_inputbox required validate-alpha" maxlength="150" size="30" title="" id="text_1" name="text_1" type="text" />
  
  </div>
  <div class="cfclear"> </div>
</div>

<div class="form_item">
  <div class="form_element cf_textbox">
    <label class="cf_label" style="width: 75px;">Email</label>
    <input class="cf_inputbox required validate-email" maxlength="150" size="30" title="" id="text_3" name="text_3" type="text" />
  
  </div>
  <div class="cfclear"> </div>
</div>

<div class="form_item">
  <div class="form_element cf_textbox">
    <label class="cf_label" style="width: 75px;">Age</label>
    <input class="cf_inputbox validate-number" maxlength="150" size="30" title="" id="text_4" name="text_4" type="text" />
  
  </div>
  <div class="cfclear"> </div>
</div>

<div class="form_item">
  <div class="form_element cf_textbox">
    <label class="cf_label" style="width: 75px;">Office</label>
    <input class="cf_inputbox" maxlength="150" size="30" title="" id="text_5" name="text_5" type="text" />
  
  </div>
  <div class="cfclear"> </div>
</div>

<div class="form_item">
  <div class="form_element cf_textbox">
    <label class="cf_label" style="width: 75px;">School</label>
    <input class="cf_inputbox" maxlength="150" size="30" title="" id="text_2" name="text_2" type="text" />
  
  </div>
  <div class="cfclear"> </div>
</div>

<div class="form_item">
  <div class="form_element cf_button">
    <input value="Submit" name="button_6" type="submit" />
  </div>
  <div class="cfclear"> </div>
</div>

Hi Jared21Dem,

Do you have a ReDirect URL set?

I notice that DeBug = ON isn't in the list of settings you posted there??

Bob

I didn't include the Debug just because we already discussed that. No I don't have a URL Redirect setup. I was actually just looking at that as you responded and going to experiment with it. I wasn't sure what to put there.. should it just be the generic "mailto:" or what would go there? Perhaps an URL for our constant contact's account or something?

Hi Jared21Dem,

Now I'm confused, if there is no ReDirect URL and you have Debug On in the form General Tab then I don't know how you are not seeing the debug info :-(

Have you now got the Email Setup Enabled? If not please post a screenshot of the Email Setup Tab.

Bob

Bob,

Yes I have the email set up enabled to two emails (one in our server and one at yahoo just as a check that the problem isn't our server losing the email). The box around the emails is bright green and on the main page it says that there are 2 emails enabled and 0 disabled. Do you think I set something wrong somewhere else before I enabled the emails and that's what's causing the problem? Is there any way to track the data from the form without having it emailed that could be an easier fix than solving this problem?

Jared

Hi Jared,

Well yes, the DeBug info is really useful but you aren't seeing it.

If both Emails are Enabled then all *should* be well; if the emails aren't arriving then there may be a problem with the detail of the setup or your ISP (or some other ISP) may be marking them as spam.

Bob

also...

http://21stcenturydems.org/index.php?option=com_chronocontact&chronoformname=RSVP

that's the link to the form if that helps at all

I've been checking my spam folders too just to make sure the emails aren't being redirected there.

Hi Jared,

Yes, the link helps. You have the Form Method set to Get - please switch it back to Post (I missed that in your earlier post)

Bob

Bob,

It was an instant fix. I must have switched that days ago when I was trying to figure out how to fix my initial problem. Thanks for your patience and all your help. I will be sure to pass your company name on to others trying to build forms and mention how good the customer support is.

Thanks again,
Jared

Hi Jared,

Thanks

Bob

Bob,

My boss wanted my to purchase a subscription, but first wanted to know if we would then be able to also eliminate the giant "Joomla" banner from the top of the page.

Jared

Hi Jared,

We can do that but there's an extra fee :-)

Bob