Forums

hi, I have a form that is not successfully delivering to email. Under Setup Email, I have an account configured that has indicated through its green background that it is good to go. Under General I have Email the results ? set to YES. The email account I am wanting to deliver to is definitely valid. I am at my wits end about why it isn't working. I have a slightly irritated client waiting for me to resolve this, and any suggestions to aid in my troubleshooting this would be HUGELY appreciated. Thanks in advance

Hi jaatendi,

Please turn debug on for the form and copy and paste here all of the output you see when you submit it.

Bob

I turned on debug, but how do I use it and produce an output?

ok, so I ran debug mode, and here is the output:

1. Form passed first SPAM check OK
2. Form passed the submissions limit (if enabled) OK
3. Form passed the Image verification (if enabled) OK
4. Form passed the server side validation (if enabled) OK
5. $_POST Array: Array ( [text_1] => test [text_2] => test [text_3] => test [check0] => Array ( [0] => Retaining Wall ) [radio1] => commercial [radio2] => Within the month [text_9] => test [button_10] => Submit [5d027d8cb93fd9e6b95285cd4a9ba5c2] => 1 )
6. $_FILES Array: Array ( )
7. Form passed the plugins step (if enabled) OK
8. An email has been SENT successfully from (New Customer)info@bestwayconcrete.ca to [email]everet@gnosismedia.ca[/email]
9. Debug End


It seems to be saying everything is ok, yet I am not receiving the email. Also, I checked my junk mail folder and it is not there btw.

Hi jaatendi.

It helps to have the dummy email as well. It looks like this

From: New Customer [info@bestwayconcrete.ca]
To: [email]everet@gnosismedia.ca[/email]
CC:
BCC:
Subject: quote has been requested
Fill out the form below to request a quote:
Name: text_1
Telephone: text_2
Email: text_3
You are interested in:
Retaining Wall, Garage Floor, Basement Floor, Concrete Pad, Patio, Sidewalk Driveway, Footing, Steps/Ramp, Piles, Curb, Bobcat Services, Exposed Aggregate, Colour . . .

From this and the 'Success' message in the part you posted it looks as though the Email was passed to Joomla for sending and Joomla reported success. The most likely problem is that the email has been marked as spam by your host or some other ISP en route. PLease check your spam folders.

It's also possible that you don't have an email server configured for the site.

Bob

PS You'll need to sort out the check-box reporting in the email. There are several threads here on how to do that.