Hi,
congratulations for this lovely extension that just does what it should! Anyway I have a problem that I'd like to solve. I enabled the CAPTCHA protection to avoid spamming, but in the add comment form on my site I can't see the verification image, as shown in the screenshot below. Could somebody tell me what this depends on?
Thanks a lot in advance.
Hi mauroed79,
Please see FAQ30 to start with, and come and ask again if you still have any problems.
Bob
Hi GreyHead,
thanks for the quick reply. I hadn't seen the FAQ, but anyway I still have a problem. In which file is the comment form code? Is it in the component or in the plugin directory?
Thanks again
Hi mauroed79,
Sorry, I hadn't noticed this was a ChronoComments thread - and I really have no ideas about the ChronoComments code.
Usually the image not showing is either because GD is not installed or there are permissions problems because of the server setup.
Bob
Hi mauroed79,
The Captcha checking code is in chronocomments.php around line 100
Bob
Hy GreyHead,
thanks for replying. Anyway, I don't need the code that checks the captcha when it is enabled, but the file that processes the comment, even when captcha is not enabled. Can you help me?
Thanks
Hi mauroed79,
After line 100 . . . from around 140
Bob
I read FAQ30 and changed the verification PHP. When I checked the url I received the error below and don't know what to do. Any help would be greatly appreciated. QJ
Not Found
The requested URL /components/com_chronocontact/chrono_verification.php was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Hi quirkyjake,
Does the file exist in your installation?
Can you post a link to your site please?
Bob
Hi quirkyjake,
I wonder - that's a ChronoForms file it's looking for, not a ChronoComments one. It may just be a typo in the code . . .
Please will you download and install ChronoForms (you don't need a license or anything else) and see if the message goes away>
Bob
I've downloaded and installed chronoforms and now I get this:
The image “http://www.atlantacuisine.com/components/com_chronocontact/chrono_verification.php” cannot be displayed, because it contains errors.
HI quirkyjake,
Thats usually a sign of a problem with server security. Please get your ISP to check the server logs, they may need to allow png as a file type in mod_security or something similar (I don't really understand server security).
Bob
Hi Bob,
So this will work once I fix the server security issue?
Thanks,
QJ
Okay, I spoke with my provider and they enabled GD on easyApache. Now when I do the FAQ30 check I see an image so all looks good there. However, the captcha still doesn't appear.
Any ideas?
Thanks for all your help, btw.
QJ
Did a little tweaking with the settings and finally got it to work.
Thanks, Bob!
Hi quirkyjake,
You are welcome - though actually Fredrik caught this one better than I did.
Bob
Then I offer a big thanks to Fredrik as well.
Great extension.......keep up the good work.
QJ
quirkyjake - I'm having the same problem..... gd is enabled, but no image.
would it be too much to ask what "tweaking" to the settings was done?
perhaps this could be my fix as well.
thanks in advance,
CaseyD
I believe the tweaking that did it was actually in parameters with email notification setting. I had to switch it from disabled to "send to guest only." Not sure why, but it did the trick.
Sorry for not posting it earlier.
I hope this helps.
QJ
It was actually a permissions issue on the files and directories under my account.
setting all directories to 755 corrected the issue.
Hi joe1,
Possibly but problems are more often server related.
Bob
Hi Grey Head
I actually had the same problem and sorted it out with my isp after reading this.
Thanx