Form tested fine, emails aren't working live

I created 3 forms, and during development and testing they were working fine. Just this morning I pushed the site live, and everything looks like it's working fine (forms, redirect url, etc.) however the emails are not coming through.

HELP!!! Client is not happy!

Hi ljmcrea,

What do you see when you turn Debug on?

Can the site send emails at all?

Are you using Dynamic fields . . .?

Bob

Hi Bob ~

The site is here: <!-- w --><a class="postlink" href="http://www.ronniesoil.com">www.ronniesoil.com</a><!-- w -->

Contact Us page - form is working fine.
Order Online page, now hidden, is here: http://www.ronniesoil.com/index.php?option=com_content&view=article&id=52&Itemid=27

The two order forms are not causing trouble for the user, however emails are not being forwarded. I've tried mambots on and off, debug on and off, nothing is making a difference.

I'm really stumped! I have no problem allowing you into back end if need be . . .😟

Update: Recreated the forms and they worked perfectly. Went in and edited style, still worked. Added link to "Driveway Waiver Form" and that's when emails stopped working. Removed link, still not working.

I need that text to be linked, what do I do?

Hi ljmacrae,

The link you need is in the Email template?

The HTML is fussy about how HTML is entered. You should be able to create a link with the Link button in the Editor - or if not, turn off the HTML editor in the Email Setup proerties and edit the template html.

Bob

No, the link I need is in a text box within the form.

Hi ljmcrea,

Oh - OK, it's most likely a question of getting the quotes in the right form. Please will you post that snippet of your form html here.

Bob.

Form is here: http://www.ronniesoil.com/index.php?option=com_chronocontact&chronoformname=orderNEW

Here's a snippet of code near the bottom containing link:

<div class="form_item">
  <div class="form_element cf_text"> <span class="cf_text">I authorize Ronnie's Oil to utilize my driveway if necessary. (New customers: print and sign <a href="http://www.ronniesoil.com/files/driveway.pdf" target="_blank">Driveway Waiver Form</a> and enclose with payment.)</span> </div>
  <div class="clear"> </div>
</div>

<div class="form_item">
  <div class="form_element cf_checkbox">
    <label class="cf_label" style="width: 225px;"></label>
    <div class="float_left">
      <input value="Agree" title="" class="radio validate-one-required" id="check10" name="check1[]" type="checkbox" />
      <label for="check10" class="check_label">Agree</label>
      <br />
      

    </div>

Hi ljmcrea,

There is no reason for the emails to stop working because of some link, maybe you changed something else ? please send to me through the contact us form and include admin login details and the URL to this forum post and I will check it for you!

Cheers
Max