I have a form all set up and working, however I don't know how to get the the person who submitted the form to receive confirmation email? In the email setup, I included a box for "Dynamic CC" and using the wizard selected the field where the user's email is entered. It's not working. Form is still working, but the Dynamic CC is not working.
If I want the user to receive confirmation email with the information they submitted, what are my options?
Thanks,
Laura
HI Laura,
Add a new email box. Add a from name box, add dynamic from email and set the variable to the text box name that captures the email of the visitor. Also add subject box. When the whole box turns to green you are ready.
In the email templates you will find the confirmation email template already(after saving) and you can modify that.
let me know if you need help
Thanks for the reply. I had set it up already, and the box was green. Everything is in order and working, except for the Dynamic CC field. I did add this after the fact. Do I need to delete and re-create the email?
My email is set up as:
To ([email]email@client.com[/email])
Subject (Inquiry)
Dynamic CC (text_6 - which represents text box where client enters their email)
Dynamic Fromname (text_2 - which represents the clients name)
Dynamic Fromemail (text_6 - which represents the text box where client enters their email)
When I test, everything seems fine, but the email address in Dynamic CC is not getting a copy/confirmation.
I am having the exact same issue. The to box is working fine. I clicked on the dynamic cc field after I added to the e-mail box & selected the field from the wizard. The e-mail box is green. But when I submit a form, the e-mail address in the dynamic cc field does not get the e-mail (even though the e-mail goes to the "to" field). Sounds like it's the same problem.
Hi Laura,
Is your site set to use the PHP Mail Function (in the Global Configuration | Server tab I think) - this doesn't support CC (or BCCC) from our tests. Sendmail or SMTP mailer both seem to be OK if you can use them.
Bob
Thanks Bob. SMTP didn't work, Sendmail did. The only thing I don't love is that the user's confirmation email is from the user themselves. I get why, due to the CC, but I don't love it.
Is there a better way to get a confirmation email, including data, sent to user?
Hi Laura,
If I understand correctly, the best way is probably to set up a second email + template - one to go to the site admin, the other to the user. Then you can customise them completely.
Bob
I think that will work - thanks so much! But I'm having difficulty now getting the 2nd email enabled.
Disregard last post from me - got it to enable. All is working, my whole world makes sense again.
Thanks, Bob.