Forums

my form is working fine.

but, whenever i use the word "mortgage" anywhere in the text input, the form will not send an email. but says "Your message has been successfully sent." actually did not.

http://sancarloscity.gov.ph/ycad/go2mod/index.php/apply-online

also in the back-end:
when i use "mortgage" as value, fieldname...

in form code/form HTML:

<strong>Mortgage Type:</strong><br>
      <input type="checkbox" name="mtype[]" value="First Mortgge">
      First Mortgage<br>
      <input type="checkbox" name="mtype[]" value="Second Mortgge">
      Second Mortgage

in email template:

Mortgge Type: {mtype}

And if you use anything else than mortgage, the email is delivered properly?
Smells like a poor spamfilter on behalf of your hosting company, especially being a financial term.

Also, are you using static or dynamic From/To email headers?

And if you use anything else than mortgage, the email is delivered properly?

yes. other than the word mortgage.


i'm thinking of how to do a word replacement in filter?
when i typed the word mortgage, it will be sent as something like mrotgage.

Also, are you using static or dynamic From/To email headers?

from/to headers were set from:
forms management
setup emails
drag/drop from toolbox:
To
Subject
FromName
FromEmail

'k, static From/To then.

Unfortunately, it would then seem your hosting company thinks your email template looks too much like spam, and hence drops it. Other than avoiding using the word "mortgage", I could only advice you to contact your hosting company regarding this matter. You could try to alter the design of the email template, as it would seem to be borderline to "spam:ish" (one word is enough to tip the scale), but without detailed information on the filters in use - this would be a huge guessing game.

/Fredrik

haha...
i even tried to make new form with only one entry using the form wizard.
but still, works fine with any other, but not the word mortgage.

http://sancarloscity.gov.ph/ycad/go2mod/index.php?option=com_chronocontact&chronoformname=wizard


have you tried it? or it's only mine?

email template:

Name: {text_3}

form code:

<div class="form_item">
  <div class="form_element cf_textbox">
    <label class="cf_label">Name</label>
    <input class="cf_inputbox required" maxlength="150" size="30" title="Please enter your first name." id="text_3" name="text_3" type="text" />
  
  </div>
  <div class="clear"> </div>
</div>

<div class="form_item">
  <div class="form_element cf_button">
    <input value="Submit" type="submit" /><input type="reset" value="Reset"/>
  </div>
  <div class="clear"> </div>
</div>

Hi yonek,

There is nothing in ChronoForms, Joomla or PHP that discriminates against the word 'mortgage' as far as I know. Muchmore likely that your emails are being flagged as spam and killed or sent to a junk mail folder.

Bob

huh! is this a bug?

i also installed in a different server.
made new form with only one entry.
but still, works fine with any other, but not the word mortgage.

my account @globat.com

http://www.scdbi.org/index.php?option=com_chronocontact&chronoformname=ApplyOnline

i guess globat is not that kind of hosting that has a very poor spamfilter.

Smells like a poor spamfilter on behalf of your hosting company

There is nothing in ChronoForms, Joomla or PHP that discriminates against the word 'mortgage'

Yes. i understand that.

Muchmore likely that your emails are being flagged as spam and killed or sent to a junk mail folder.

No. i tried, tried, tried...

test 1: i entered abcd in the inputbox and submit...successfully sent, i got mail from the form. Name: abcd
test 2: i entered mortgage in the inputbox and submit...successfully sent, but no email received.
test 3: i entered efgh in the inputbox and submit...successfully sent, i got mail from the form. Name: efgh
test 5: i entered mortgage in the inputbox and submit...successfully sent, but no email received.
test 6: i entered 123456 in the inputbox and submit...successfully sent, i got mail from the form. Name: 123456

when i enter any word except mortgage in the input box and submit, it works perfect. in 1 to 2 seconds i got the mail in my inbox not in the spambox. but whenever i entered mortgage in the input box and submit, as nothing happend.

is this a bug? have you tried it?

Hi Yonek,

If it's being killed by your ISP then you won't see it.

I can try it later on today but I'm 99.9% certain that I will recieve both emails.

Bob

Just tested the provided code using CFv3.0, and works just fine either with mortgge or mortgage.

This would once again suggest your Hosting company is to blame (although full details on version of Joomla, CF, and a backup of the form would be helpful to be 110% sure). I guess "poor spamfilter" is not the best phrase to use, but rather "poorly trained".

This would not be that uncommon with larger operators, as they generally receive larger volumes of bulk email. This do provide more data to train the filter, but also a lot more work diverting each mail to the good/bad category. Hence, many start off with some standard trainer, and then rely on end users checking their spam folder for bad hits.

If you are sending the form results to yourself, you could try adding your email addresses to some "whitelists".
/Fredrik