Unable to install

Hey guys

I just downloaded ChronoForms and tried installing it. What happens is when I click the install/upload button the page takes some time to (up)load and finally displays a blank page. That's it. The component isn't installed.

Help me out with this! What should I do?

Hi donfray,

The installer is pretty big as Joomla extensions go and sometimes causes the file upload to time out. (Max is looking at reducing the file size for future releases.)

Probably the best answer is to do a 'manual installation' by unzipping and uploading the files to a folder on your site and doing the installation from there.

There is a short video explaining this here

Bob

PS You may need to clear out any files that have uploaded to the components/com_chronocontact or administrator/components/com_chronocontact folder first.

I have the same problem and manual installation doesn't work for me😟 using : ChronoForms_V3.1_RC5.0.zip thx in advance

- the folder is chmodded 777
- i cleaned out the files in the administrator/com_chronocontact folder etc.
- tried using several browsers
- cleaned out my browser cache before installing

im out of ideas😟

Hi,

please try this suggestion:
http://www.chronoengine.com/forums/index.php?option=com_chronoforums&cont=posts&f=2&t=11085&p=13331&hilit=600#p13331

and let us know!

Regards
Max

thanks! i asked my hosting to edit the max_execution_time but they say they are unable too because of virtual servers?😟 Any other solutions (i tried manual installation) thx again!

edit: this didnt work for me either😟 http://forum.joomla.org/viewtopic.php?f=268&t=258319

Hi gurt,

Manual installation shouldn't cause any problems with Max Execution Time. Have you uploaded the 'unzipped' package?

If manual installation doesn't work then the problem is much more likely to be related to permissions.

Bob

thanks for your fast reply!

I unzipped the installation package on my pc and uploaded the contents to a folder called 'cforms' in the joomla tmp folder. I chmodded the cforms folder and the subdirs to 777. the cforms directory contains the folders:

admin
css
js

etcetera! When i try to install chronoforms i use the installation from folder field in the joomla backend with the adres: /sites/devloerenstudio.nl/www/tmp/cforms

I also chmodded the administrator/components/com_chronocontact to 777 the folder is created when i try to install chronoforms.. The chronocontact folder under www/components/ is also chmodded to 777 this folder is also created but i don't get an entry to chronoforms in the backend of joomla under components!

any thoughts?🙂

Hi gurt,

That all looks correct :-(

The simple but unhelpful answer is 'change hosts'.

it is possible to do a completely manual install - that means copying the files to the correct folders, running the SQL queries in PHP MyAdmin and hand editing the jos_components table. But you really shouldn't need to do all that.

I'm a bit baffled, maybe Max has some bright ideas??

Bob

I guess you've checked the Help->system info "report" from the backend?

My personal experience is, to avoid any servers running in safe-mode (despite having the ftp-option).
Also check the file permissions tab and see that everything is "green".

One additional quirk I've encountered with other components, is memory usage during installation. Please check the memory_limit setting, I've found 16M as borderline for many larger components on recent J!1.5.

Finally, try to enable php error reporting; this might shed some light as to why the execution is terminated prematurely (just remember to turn it off once you're done). To try this; add this line to your .htaccess file:

php_value display_errors stdout

/Fredrik

the manual installation sounds like a lot of work😉 The System Info gives writable status to all folders!

tried php_value memory_limit 16M in .htaccess and did not work!

And what about the error logging, and the preset values for memory_limit as seen on the system info tab?

/Fredrik

error_log no value no value
error_reporting 6135 6135
memory_limit: 32m / 24m

which folders need chmod 777 for installation?

Finally, try to enable php error reporting; this might shed some light as to why the execution is terminated prematurely (just remember to turn it off once you're done). To try this; add this line to your .htaccess file:

Code: Select all
php_value display_errors stdout

this still gives the blank screen btw😟

32m should be more than sufficient for installing pretty much any component. Logging settings looks just fine, I'm not sure why you don't receive any error messages.

Only thing I could imagine, still unlikely, would be the web-server timing out, rather than the php application.

Regarding folders, 755 should be enough for most systems. Since the info-page reported "all greens", I'd believe you've got all permissions needed. To check manually, make sure the web-server has write permissions at least in /components/ and /administrator/components/. Also double-check that there is no com_chronocontact folders in either (though you'd get an error message regarding this during installation).

Other than that, I'm inclined to suggest getting in touch with your hosting company. Hopefully, they might be able to deduce what's going wrong.

/Fredrik

Hey!

I contacted my hosting company and they told me to use more efficient scripts!..😟 I should get a php error if the scripts times out so there could be some sort of time-out setting on the webserver i don't know.. I'll try to contact them again, for now thanks for all the help.

Greets,

Gert

Hi,
Sorry to hear your hosting company don't care to help. I'm inclined to agree with Bob, "change hosts", although I know that's not always so easily done.

There are several timeouts to consider, such as the max_execution_time and max_input_time in php.ini, the wait_timeout setting within mysqld, and any further restrictions within the webserver software itself ("Timeout" in apache2, other servers may have other settings).
I'm still baffled that you can't get any error messages to print. I guess you can't get the server logs for your virtual host, or got some webhost controlpanel (such as cpanel) to manage/enable server logging?

/Fredrik

Hey,

Still working on that problem i thought http://extensions.joomla.org/extensions/hosting-&-servers/servers/8287/details might do the trick but i still receive the white screen..

My hosting is not prepared to change any settings on the virtual host😟

I used the following settings for the plugin:

max_execution_time=0
pcre.backtrack_limit=-1
ini_set('memory_limit', '64M')
error_reporting(-1)

Any thoughts on this?

Thanks!

Hi gurt,

try this, unpack the installer, find the admin/js/tinymce/ folder, move all files under this older to some place safe at your hard disk, zip the pack again now, install, does it install ? if yes then upload the files you moved to administrator/components/com_chronocontact/js/tinymce/

Regards
Max