Not receiving emailed forms

I recently set up two forms on my site

url #1: http://sw1.scarabweb.com/~jupiterg/index.php?/automated-submission-form.html
and url #2: http://sw1.scarabweb.com/~jupiterg/index.php?/candles-by-jg-promotions.html

As you can see, I have not switched my DNS over yet. However, the SMTP mail I am using is my Google Apps mail and YES, I can email myself an article from my website without any problems.

I ran the debug on both forms.

Debug from url #1 -

Form passed first SPAM check OK
Form passed the submissions limit (if enabled) OK
Form passed the Image verification (if enabled) OK
Form passed the server side validation (if enabled) OK
$_POST Array: Array ( [text_3] => Test Submission [text_2] => mary@jupitergardens.com [text_10] => http://www.test.com [text_11] => Test Manuscript [select_5] => Science Fiction [text_6] => Test Brief Description [file_8] => C:\Users\Mary\Documents\jgppromoblog-spam.rtf [text_13] => Test Title and Author [text_14] => test why [text_15] => test why 2 [select_16] => Web Search [text_17] => test [c9fbe0bc94e7910618a5c078846423c9] => 1 ) 
$_FILES Array: Array ( ) 
Form passed the plugins step (if enabled) OK
Debug End
Redirect link set, click to test:
index.php?option=com_content&view=article&catid=34:jupiter-gardens-press&id=54:jgpress-submissionthanks

Debug from Form #2

Form passed first SPAM check OK
Form passed the submissions limit (if enabled) OK
Form passed the Image verification (if enabled) OK
Form passed the server side validation (if enabled) OK
$_POST Array: Array ( [text_0] => Chrono Forms [text_1] => Testing [text_3] => Iowa [text_2] => 52246 [text_10] => testing event timeframe [select_4] => Tea Lights (2 Pk.) [select_6] => Yes, Cork (Extra $2) [text_7] => testing fragrance and color [text_8] => testing candle design [c9fbe0bc94e7910618a5c078846423c9] => 1 ) 
$_FILES Array: Array ( ) 
Form passed the plugins step (if enabled) OK
Debug End
Redirect link set, click to test:
index.php?option=com_content&view=article&catid=36:jupiter-gardens-llc&id=53:thank-you-for-your-email

So both appear to be working. Test emails sent last night (over 24 hours ago) still haven't been received.

Any suggestions for next steps?

Thank you!

I also face same problem. Created form, set up mail, enables dend mail, both mail ids given differently of same domain, debug shows fine, but mail not receiving

Hi Jupitergardens,

From the Debug you've posted it looks as though Email is not enabled on your form. Please check the Email Tutorial from the Downloads area here as there are several things to check.

In the Debug you should see a message confirming that an Email was successfully sent (or not) and a dummy email message.

Bob

Once again, thank you. I had done that, but apparently never saved. You've saved this newbie again. Thanks!!!!!

I tried all ways.i.e, checked the "enabled"(it's enabled),"email results"(YES), but i still can't recieve emails!
debug of my form
1.Form passed first SPAM check OK
2.Form passed the submissions limit (if enabled) OK
3.Form passed the Image verification (if enabled) OK
4.Form passed the server side validation (if enabled) OK
5.$_POST Array: Array ( [text_3] => [email]jerry_dev1@yahoo.com[/email] [text_4] => jerry [text_5] => dev [text_7] => 4025801477 [text_8] => 4025801477 [text_9] => lincoln, NE [text_10] => 2 [text_11] => USA [select_13] => No [text_14] => [text_17] => 5yrs [select_19] => Yes [text_20] => YSM [select_21] => Search Engine [6b53386f3a0b1be8229ef38f375944e4] => 1 )
6.$_FILES Array: Array ( )
7.Form passed the plugins step (if enabled) OK
8.An email has been SENT successfully from (jerry)jerry_dev1@yahoo.com to [email]info@ysmin.org[/email]
9.Debug End


Any help is appreciated!

Thanks,
Jerry.

BTW, I just installed the V3.1 RC3....

Hi jerry_dev1,

Don't use (jerry)xxxxx@yahoo.com in the From Email box. Use [email]admin@mysite.com[/email] instead (with your site's domain in there.

Many ISPs check that the From Email address domain matches the site domain and will drop or mark as possible spam any email that doesn't match.

Bob

Yes.. I too support Gray Head.

All my issues were solved on his valued supports..

YOu must use the same domain mail ID in from mail field

Hi bob,
You are right! i changed the from email and it worked.
my debug:
1. Form passed first SPAM check OK
2. Form passed the submissions limit (if enabled) OK
3. Form passed the Image verification (if enabled) OK
4. Form passed the server side validation (if enabled) OK
5. $_POST Array: Array ( [text_2] => jerry dev [text_3] => [email]jdev@ameritas.com[/email] [8c79536bff12a8ceb32642e7faef7945] => 1 )
6. $_FILES Array: Array ( )
7. Form passed the plugins step (if enabled) OK
8. An email has been SENT successfully from (Jerry)jerry.dev@ysmin.org to [email]jdev@amexxxx.com[/email]
9. Debug End

But i had to change the "from email" dynamic to regular. I want the form to mail me the dynamic email address of the form submitter. And more over my ISP looks like they drop the email if the from and to address are in the same domain. Am i missing something here? how do i make this form work to send me an email to [email]info@ysmin.org[/email] from any email(other than any from from ysmin.org). i hope i conveyed my problem well!

Thanks,
Jerry.

Hi Jerry,

try to use the Dynamic reply email if you want to have this, but if you want specifically the "from email" changed then you may better ask your ISP/host admin because he will know more about these settings!

Regards
Max

Hi max,
I got it working!. i am currently switching my webhost provider, and i am using Joomla with my new provider. Apparently i did not have the emails setup with my new host. I created the emails and i am getting all the form submission.
Thank you all for your responses!

Jerry

Hi

I am having a similar issue in not recieving emails sent to an email address on the same domain as the site (wlw.co.za). I have a form that is supposed to send to [email]mail@wlw.co.za[/email] but it is not recieved. If I change the form to send to [email]jonathan@thatswhy.nt[/email] then I get the mail so the form is ok. If I set the form to send to both then I only get the email to the thatswhy address. I have tried everything but cant understand why I am not getting these and would really appreciate any help.

Thanks

Hi jonathanb,

whats the from email ? it may be conflicting with this one, so try to change it to something different and retry, some hosts put some restrictions overt his too!

Regards
Max

Hi jonathanb,

You need to make sure that the from and to are different email accounts and not aliases for the same mailbox.

Bob