Email not sent to gmail

Hi

I am using a registration form when the user gives the email id of my site's domain e.g [email]example@domain.com[/email] is working but [email]example@gmail.com[/email] is not working. I have used the SMTP server option in global configuration mail settings.

Is there any other option to change to get the email in gmail. I have also checked in spam.

Thanks
Selva:?

Hi Selva,

Looks like a server setup problem. What do you have in the From Email field for the Mail Server setup in Joomla?

Bob

Hi Bob,

Thanks for your reply, I ve given the details of the mail settings in the following

Mailer: SMTP server
Mail from: [email]com@domain.com[/email]
From Name : Company admin name
Send Mail Path: /usr/sbin/sendmail
SMTP authentication: yes
SMTP username:com@domain.com
SMTP password:
SMTPHost: mail.domain.com

this is the mail settings I ve given in my joomla global configuration mail settings. Is there anything that I need to modify?

Thanks
Selva

Hi Selva,

It all looks OK as far as I can tell. Looks like you need a conversation with your ISP to see if they have any filtering in place.

Bob

Hi Bob,

I am sure that there is no filtering of the mails, because we have another application within our intranet, it sends the mails to all the domains. So I think there is some problem with my chronoforms settings.

Because if new user registers in my site then the activation email is sent to the new user(including gmail). But if they use my page created using chronoforms it doesn't send the email to the users. Is there any settings that needs to be enabled in chronoforms email setup.

Regards
Selva

Hi Selva,

You need entries in the Subject and From Email fields (From Email may get substituted by the site default but I wouldn't rely on it).

Bob

Hi Bob,

I ve given the from field and subject also but it does not go to the gmail or other addresses.

Thanks
Selva🙂

Hi Selva,

I've no idea why this should be ChronoForms just uses the standard Joomla mailing code.

If you want to PM or email me a SuperAdmin logon I'll take a look and see if I can spot anything?

Bob

Hi Bob,

sorry😟 I don't have rights of the super admin.

Thanks
Selva

Hi Selva,

Which Chronoforms version do you ? try to turn on the DEBUG and see the response ? also clean any fields in your form tabs which has the notice as the "submissions limit" in the screenshot of the general tab because this makes problems!

Regards
Max

Hi,

I dont know the exact version but I have installed joomla 1.5.7, I think you can find out the chronoform version related to this.

I have tried by clearing the value in the submission limit, but still its not working. I don't know how to use the debug option. could you please guide me how to use this?

Is it possible to upgrade chronoforms without affecting any forms or tables?

Thanks
Selva

Hi Selva,

You should be able to see the ChronoForms version by going to Extensions | Install/Uninstall | Components

You can turn on DeBug in the General Tab of your form

Bob

Hi Bob,

Thanks for your reply. Under the version of the chronocontact 3.0 J1.5 BETA 2 is mentioned.

I have enabled the debug option but I don't know how view this while the form is executing.

Thanks

Selva

Hi Selva,

Provided that you don't have a ReDirect URL set you'll see the debug info after the form submits.

Bob

Hi Selva, you should upgrade too!

Max

Hi Max,


Is it possible to upgrade chronoforms without affecting any forms or tables?

If I upgrade the chronoforms, the mail will go to other domains?

But I m wondering the mail is sent to my domain but not the gmail or yahoomail, Is it necessary to upgrade the chronoforms?

Thanks
Selva🙂

Hi Selva,

It depends which version of ChronoForms you have now whether it will upgrade smoothly or not.

Upgrading will not change the way emails are sent - I think this had been more or less unchanged for several (all) versions.

If emails are not being delivered then there is a problem with the email setup somewhere down the chain. Do you have a Dynamic From Email set? If so, please replace with with a From Email and test again.

Bob

Hi Bob,

I have tried with both dynamic to and static to option, I have only the static from field not the dynamic from field. But it still fails to send to gmail.

Thanks
Selva :?

Hi Selva,

check your bulk ?

Max

Hi Max

I have checked the bulk also but till not success.

Thanks
Selva🙂

HI selva,

Maybe your domain is blacklisted or failing some spam test at Gmail . . . running out of other explanations.

Bob

Hi Bob,

Thanks for your reply, But if I m sending the mail to gmail or any other domains from my mail id it goes to the corresponding email address. Then how is it possible that it is blocking when I m using the chronoforms.

I think something is problem with my email configuration in chronoforms, I dont know how to figure out.

Thanks
Selva :?

HI Selva, do you get emails when you try to send from an article page or the joomla default contact form ?

Max

I have the same issue. Changing the mail to a different account does send the mail to the given address. Sending through the default contact-page to gmail functions normally, the mail is delivered. Throug Chronoform it isn't.

Hi,

try to look at the email which is received at gmail, use the same "from name" and from email and subject and send it from Chronoforms, typical data, what happens ?

Max

Hi

I have tried to send the email using the following php code in a article.

<?php
$user =& JFactory::getUser();
$message =& JFactory::getMailer();
$message->addRecipient('selva@domain.com');
$message->setSubject('Testing');
$message->setBody("hello");
$sender = array( 'selvakumar@domain.com', 'Selvar' );
$message->setSender($sender);
$sent = $message->send();
if ($sent != 1) echo 'Error sending email';
else echo "sent successfully";
?>

The email was going to my domain address but it is not going to the gmail.

While exectuing this code the following error has occured.

* Error loading Modules:Lost connection to MySQL server during query SQL=SELECT id, title, module, position, content, showtitle, control, params FROM jos_modules AS m LEFT JOIN jos_modules_menu AS mm ON mm.moduleid = m.id WHERE m.published = 1 AND m.access <= 1 AND m.client_id = 0 AND ( mm.menuid = 83 OR mm.menuid = 0 ) ORDER BY position, ordering

Could you able to find out where the error occurs? I have posted this in the joomla forum but no response for this topic.

Thanks
Selva

Hi Selva,

I don't immediately see anything wrong with your code. The error message comes when you are loading the modules and is a lost database connection. That could be casued by overlaod on the database server or, if it is always at the same point, some error in loading a module. It doesn't look as though this is connected to your mailing code.

Try adding &tmpl=component to the article url and see if the error still occurs (this should stop the modules loading).

Turn Error Reporting to Maximum and see if you get any PHP Warnings or Notices

Turn Site Debug on to trace all the database calls.

Bob