[SOLVED] Emails Template display problem

Af

AfroSamurai 26 Feb, 2009

Hi,

I've install the latest ChronoForms on my joomla 1.5.9 website and I have a major Email Template problem. Here it is...

In an old version of ChronoForms, I could put the charset=utf-8 code to have French characters displayed in my Emails. But in the latest version, There is an text editor to built the templates... so, I hit the HTML button... a pop up window opens... I paste my template code and update. Then, when I reopen the HTML window, the code is changed and some parts are missing. The result, in the Emails I receive, I get "????" instead of "éàôç" characters.

Here is the code I used in the old version of ChronoForms when I was running under Joomla 1.1.15 :

<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<style type="text/css">
<!-- .style1 { 	font-family: Verdana, Arial, Helvetica, sans-serif; 	font-weight: bold; 	font-style: italic; 	color: #003366; } .style2 {font-weight: bold; color: #003366; font-family: Verdana, Arial, Helvetica, sans-serif;} .style3 { 	font-family: Verdana, Arial, Helvetica, sans-serif; 	font-size: 12px; 	font-weight: bold; 	color: #000000; } .style4 { 	font-family: Verdana, Arial, Helvetica, sans-serif; 	font-size: 12px; 	color: #666666; } -->
</style>
</head>
<body>
<div align="center">
<table style="height: 258px;" border="0" cellspacing="0" cellpadding="0" width="543">
<tbody>
<tr>
<td colspan="2" valign="bottom">
<h2><span class="style2"><span style="color: #739141;"><em><strong><span style="font-family: verdana,geneva;">Formulaire de contact Horizon plein air</span></strong></em></span><br /></span></h2>
<p align="center"><span class="style1"><img src="http://www.the-site.com/tach/images/stories/maillogo.gif" border="0" alt="TACH" width="284" height="98" /><br /> </span><span class="style1"><br /> <img src="http://www.the-site.com/tach/images/stories/line.gif" border="0" width="539" height="2" /></span></p>
</td>
</tr>
<tr>
<td width="132">
<p> </p>
<p class="style3" align="left"><em><strong><span style="font-family: verdana,geneva;">Nom :</span></strong></em></p>
</td>
<td width="407">
<p align="left"> </p>
<p class="style4" align="left"><span style="color: #739141;">{text_2}</span></p>
</td>
</tr>
<tr>
<td class="style3" height="25">
<div><em><strong><span style="font-family: verdana,geneva;">Courriel :</span></strong></em></div>
</td>
<td>
<div class="style4"><span style="color: #739141;">{text_3}</span></div>
</td>
</tr>
<tr>
<td>
<div><br /> <em><strong><span style="font-family: verdana,geneva;"><span class="style3">Sujet :</span></span></strong></em></div>
</td>
<td>
<div><br /> <span style="color: #739141;"><span class="style4">{text_14}</span></span></div>
</td>
</tr>
<tr>
<td valign="top">
<div><br /> <em><strong><span style="font-family: verdana,geneva;"><span class="style3">Message :</span></span></strong></em></div>
</td>
<td valign="top">
<div><br /> <span style="color: #739141;"><span class="style4">{text_13}</span></span></div>
</td>
</tr>
</tbody>
</table>
</div>
</body>
</html>

And here is the code I get after updating in the latest version of ChronoForms in Joomla 1.5.9 :

<!--  .style1 { 	font-family: Verdana, Arial, Helvetica, sans-serif; 	font-weight: bold; 	font-style: italic; 	color: #003366; } .style2 {font-weight: bold; color: #003366; font-family: Verdana, Arial, Helvetica, sans-serif;} .style3 { 	font-family: Verdana, Arial, Helvetica, sans-serif; 	font-size: 12px; 	font-weight: bold; 	color: #000000; } .style4 { 	font-family: Verdana, Arial, Helvetica, sans-serif; 	font-size: 12px; 	color: #666666; } -->
<div>
<table style="height: 258px;" border="0" cellspacing="0" cellpadding="0" width="543">
<tbody>
<tr>
<td colspan="2" valign="bottom">
<h2><span class="style2"><span style="color: #739141;"><em><strong><span style="font-family: verdana,geneva;">Formulaire de contact Horizon plein air</span></strong></em></span><br /></span></h2>
<p align="center"><span class="style1"><img src="http://www.the-site.com/tach/images/stories/maillogo.gif" border="0" alt="TACH" width="284" height="98" /><br /> </span><span class="style1"><br /> <img src="http://www.the-site.com/tach/images/stories/line.gif" border="0" width="539" height="2" /></span></p>
</td>
</tr>
<tr>
<td width="132">
<p> </p>
<p class="style3" align="left"><em><strong><span style="font-family: verdana,geneva;">Nom :</span></strong></em></p>
</td>
<td width="407">
<p align="left"> </p>
<p class="style4" align="left"><span style="color: #739141;">{text_2}</span></p>
</td>
</tr>
<tr>
<td class="style3" height="25">
<div><em><strong><span style="font-family: verdana,geneva;">Courriel :</span></strong></em></div>
</td>
<td>
<div class="style4"><span style="color: #739141;">{text_3}</span></div>
</td>
</tr>
<tr>
<td>
<div><br /> <em><strong><span style="font-family: verdana,geneva;"><span class="style3">Sujet :</span></span></strong></em></div>
</td>
<td>
<div><br /> <span style="color: #739141;"><span class="style4">{text_14}</span></span></div>
</td>
</tr>
<tr>
<td valign="top">
<div><br /> <em><strong><span style="font-family: verdana,geneva;"><span class="style3">Message :</span></span></strong></em></div>
</td>
<td valign="top">
<div><br /> <span style="color: #739141;"><span class="style4">{text_13}</span></span></div>
</td>
</tr>
</tbody>
</table>
</div>

As you can see, the
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<style type="text/css">
part gets erased. So, is there a way to fix this issue?

Thank you very much in advance for you precious help.

Gr

GreyHead 26 Feb, 2009

Hi AfroSamurai,

You can turn the HTML Editor off in the Properties box of the Email Setup (on the Email Setup tab). Set the editor to Plain Text instead of HTML.

Or, click the html button in the editor and paste your code in the HTML editor instrad of the text editor.

Bob

Af

AfroSamurai 26 Feb, 2009

Hi Bob,

Thanks for you quick answer!

So fare so good for the code by deactivating the HTML editor... now my code stays there. But, the main problem resides. Even if I put in my template the <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> tag, the email I receive still have "????" instead of "éàôç" characters (plain text or HTML the same). Something strange is if I use the same template on a 1.1.15 Joomla site with a previous version of ChronoForms, the French accents are displayed OK.

So, that takes out the possibility of my Web server not being in UTF-8 because both sites are on the same server. Whats left would be some coding to add or remove from the component files?

Waiting for your help on this! Thanks.

Denis.

Max_admin 27 Feb, 2009

Hi Denis,

you get the ???? in the email only or at the template box too after you save it ?

Cheers
Max

Max, ChronoForms developer
ChronoMyAdmin: Database administration within Joomla, no phpMyAdmin needed.
ChronoMails simplifies Joomla email: newsletters, logging, and custom templates.

Af

AfroSamurai 27 Feb, 2009

Hi admin,

I get the "????" only in the sent Email yes. If I put words with accents in the template (Ex. Téléphone : ), it diplays well in template box after I save but in the Email received, they're all messed up. (like I said earlier, this only happens with the latest ChronoForms with Joomla 1.5.9. The exact same template used in an old version works just fine).

Any clue?

Max_admin 27 Feb, 2009

Hi Denis,

this only happens with the latest ChronoForms with Joomla 1.5.9

by latest you mean V3.0 or V3.1 RC2 ?

did you try different emails ? try to send to a gmail or yahoo address ?

Cheers
Max

Max, ChronoForms developer
ChronoMyAdmin: Database administration within Joomla, no phpMyAdmin needed.
ChronoMails simplifies Joomla email: newsletters, logging, and custom templates.

Af

AfroSamurai 27 Feb, 2009

Hi Max,

I'm using v3.1 RC2 & Joomla 1.5.9 ... and I don't think it would be an Email provider problem since I used the same Email address for both ChronoForms versions.

I send the Email with my template (witch contains the <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> tag) using v3.1 RC2 and all the French accents (e.g. "éàöû") are messed up in the received mail.
If I send the Email with the exact same template but using v2.3.9 (in a 1.0.15 Joomla site and on the same web server), everything is perfect. Go figure... 😟

Thanks for your precious help and I hope the solution will pop out somehow.

Denis.

Max_admin 27 Feb, 2009

try removing the meta tag ? if you did this in the J1.0.x form, you still get the email fine ? I get french accents and Russian characters fine in the contact form emails!

Regards
Max

Max, ChronoForms developer
ChronoMyAdmin: Database administration within Joomla, no phpMyAdmin needed.
ChronoMails simplifies Joomla email: newsletters, logging, and custom templates.

Af

AfroSamurai 27 Feb, 2009

Damed! My bad!😶 🙄

I looked to fast but it was indeed like you suggested... the Email provider. :? On the site with v3.1 RC2, I was using a live.ca address so I just tried to change it for a yahoo one and BAM! Everything is OK now. Sigh! Dam windows live mail! So All you have to do not to deal with that problem is.... don't touch @live.ca or .fr or .com Email addresses! 🤣

Thanks to your hints, my problem is now SOLVED! 8) Thank you So much!

Cheers!

Denis.

Max_admin 28 Feb, 2009

Hi Denis,

.fr or .com Email addresses!

I don't think all of them because yahoo is .com ? or do you mean live.com ?

Cheers
Max

Max, ChronoForms developer
ChronoMyAdmin: Database administration within Joomla, no phpMyAdmin needed.
ChronoMails simplifies Joomla email: newsletters, logging, and custom templates.

Af

AfroSamurai 28 Feb, 2009

Hi Max,

I mean live.com ... I suppose that if a live.ca address does that wrecking, all of the "live" mail addresses types must do the same. But I could be wrong. Don't know if its worth testing all but anyway... I'm satisfied with a yahoo one! 😀

Cheers,

Denis :wink:

Max_admin 28 Feb, 2009

great, thank you!!🙂

Max

Max, ChronoForms developer
ChronoMyAdmin: Database administration within Joomla, no phpMyAdmin needed.
ChronoMails simplifies Joomla email: newsletters, logging, and custom templates.

Af

AfroSamurai 28 Feb, 2009

My plllllllllleasure! 8) 🤣