Captcha Image - not showing

1. ChronoForm - 3.0
2. GD, Free Type, PNG support all working.
3. Captcha Image not showing in AntiSpam tab or on webpage
4. URL - http://www.firefightersface.com/fff/index.php?option=com_chronocontact&chronoformname=FACE_Contact
5. Tried hack to txt/html in php file - shows Internal Server Error ..
6. Log file shows: [error] SoftException in Application.cpp:544: Directory "/public_html/fff/components" is writeable by group, referer: http://www.firefightersface.com/fff/administrator/index2.php?option=com_chronocontact

Article on the log file error....
http://joshhighland.com/blog/2009/01/18/troubleshooting-softexception-in-applicationcpp544/--- From the article...
I found several posts about the problem, but it all pointed down to the way that apache was configured on my new server.

I came across this post, and it really shed light on the subject for me:

“The specified directory name has been made writable by group. That suggests that your server’s apache configuration doesn’t allow you to make directories writable by group.”

In english, you’ve got the wrong permissions set on one or more folders.

I checked the directory location from the 500 error, and I saw that it’s permissions were 777, world writable. I changed the directories permissions to 755, and Apache was happy again and let the code run.

Simple as that. My new Apache install won’t run code that is in a public folder.

The folder com_chronocontact is currently set to 755 ...

Does this sound like it may be the problem?? as I have tried most of the other suggested fixes...

Hi donsom,

Yes a permission is the most likely if all the GD stuff is set up.

Bob

Thank you for your reply.

Where is the captcha image/file located in the folder structure. I can begin to further narrow it down from that point.

Hi donsom,

It's created on the fly at components/com_chronocontact/chrono_verification.php

Bob

Sorry ... no luv ... email is functioning, but the Captcha image is still not showing.

I've tried numerous permission settings on files and folders with no luck whatsoever.

Any other ideas?


New URL is http://www.firefightersface.com/fff/index.php?option=com_chronocontact&chronoformname=Contact_Us

I also uninstalled version 3.0 and went to the latest release just as a test. Same thing...

Hi donsom,

Please check your server logs and talk to your isp. This is what I get when I check the image link:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@firefightersface.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Bob

Hi donsom,

whats the captcha file permissions ? make it 664 ?

Max

The captcha file chrono_verification.php is set to 644. I tried 664 already with no luck ..😟 ... no image showing ...

(In components) Do com_chronocontact files (functionality) interfere with com_contact (or vice versa) ... do I have to disable one for the other to function?

In the meantime, I will get a ticket into my ISP to check on the permissioning.

Hi donsom,

com_chronocontact and com_contact should happily co-exist.

Bob

My site happens the same in the Apache log there are two errors:
SoftException in Application.cpp:508: Directory .../public_html/components/com_chronocontact is writeable by group
Premature end of script headers: chrono_verification.php

ok, lets try this one:
http://www.chronoengine.com/forums/index.php?option=com_chronoforums&cont=posts&f=2&t=10598&p=10770#p10829

and read this one too:

http://www.chronoengine.com/forums/index.php?option=com_chronoforums&cont=posts&f=2&t=11706&start=0&st=0&sk=t&sd=a

Cheers
Max

755 permissions and sub-folder inheritance. That ended up being the issue. My ISP and I did some troubleshooting on it over the weekend ... and that's what it ended up being.

The "components" folder was set to 755.

Com_chrono folder within the components folder was also subsequently set to 755 ... and it works!

Strangely though ... it didn't work until all the other sub folders under the component folders were set to 755 .. . odd...

Hi donsom,

Great, thanks for sharing this, what about chrono_verification.php ? whats the permissions for this now ?

Regards
Max

All subfolders and files in the com_chronocontact folder are currently at 755 ... we tried many different variations, but this was the only one that has everything working... :?

Great, thanks for posting this!🙂

Regards,
Max