Forums

Hi,

When i am trying to export excel backup then blank file is generated with 0kb,
when i am trying to open it gives error like "Unable to read file".

Thanks in advance,
Tejas

Hi dixittejas,

Is there a database table connected to this form? And is there some data in the table?

Bob

Hi,

Thanks for reply.

Yes it connected to database table.
It's works with CSV backup..but not only in Excel.

Thanks

Hi Hi dixittejas,

The excel library used in the backup may not work on few servers due to the server config sometimes!

Max

Hi Max,

How to know...that this is the server problem.
And how to solve this problem...any solution ?
Because i have to solve this problem..😟

Thanks
Tejas

Hi Tejas,

May be try to enable errors at your server or look at the error log for what happens when you do the excel backup which may help!

Cheers
Max

Hi Tejas,

Try setting Error Reporting for your site to Maximum (in the Global Configuration |Server tab). That may give you some error messages. Warning: you may get an Excel file and find the messages inside the file looking very messy.

Bob

PS If this is a live site do this when the site is quiet and put the Error Reporting back when you are done as it may create messages on other pages too.