Forums

guys,

the issue that I am having is when adding another email adress separated by comma, it wont go thru, I tried changing emails and for some reasons it still wont send. Im totally confused here.
MY ISP emails are **@sbcglobal.net, I cant send to hotmail.com or yahoo, only @sbcglobal.net


Please help me

Hi curioustoknow,

A comma separated list of email addresses *with no spaces* like user_1@example.com,user_2@example.com should work OK.

There's nothing in ChronoForms or Joomla that will discriminate against or for some particular domains. If that is happening it's probably down to spam filtering somewhere en route.

Bob

how can I fix this issue then? also when get the email to ***@sbcglobal.net I see also **@hotmail.com but when I go to check my hotmail account, there is no email sent!

Hi curioustoknow,

Please post an image of the Email setup you are using so that we can see exactly how it is configured.

Bob

Hi, check the SPAM or bulk or Junk folders ?

Max

attached are the screenshot of my email setup, I checked spam /junk and nothing has been sent out.

Hi curioustoknow,

My bet is that the problem is the Dynamic From Email field. Hotmail is seeing that the from address doesn't match the sending domain and dropping the email.

I strongly recommend that you do not use Dynamic From Email fields for exactly this reason. Technically the email is from the website *not* from the form submitter.

Bob

what shoulld I replace dynamic from email with?

Hi curioustoknow,

A straightforward From Email and put an address in it that matches the site domain like [email]admin@mysite.com[/email]

Bob

ok, now that i just moved my website to a hosting company, I am able to send emails to **@hotmail account but cant send it to ***@sbcglobal.net account. I wonder if it has to do with my ISP blocking it or something.

Please advice

Hi curioustoknow,

please use static "from name" and "from email" as Bob suggested and also remove the "onsubmit()" you have in the form tag attachment field unless you really have this function defined ?

Max

Hello,

I did what you ask me and here is what I found out, for some reason I have to check plaintext instead of html, because when select html it goes to junk. also now that I have changed the format to plaintext, I get the first email to inbox and the second email to junk folder. example TO: **1*@hotmail.com,**2*@hotmail.com.
first emails I recieved in inbox and 2nd one in junk.

any ideas?

thanks

Hi curioustoknow,

Spam filters - the emails will be almost identical when they leave ChronoForms/Joomla.

Bob

so what I do?

Hi curioustoknow,

I have no idea - cure the problem of span, create world peace???

We are clear that ChronoForms is working OK; and that some emails get marked as spam. I think that the only thing that you can do is be very careful in creating your emails and in the addresses you use to give them the best chance possible of being delivered.

The good news is that this is not a ChronoForms (or a Joomla) problem.

Bob

I am having a problem with sending emails as well. I get an error "PHPMAILER_FROM_FAILEDsupport@asgfinancialcorp.com". The emails I send from other components work fine, it just doesn't work from chronoforms.

Here are my email settings:

[attachment=0]EmailSettings.JPG[/attachment]

I have tried a variety of email addresses.

Hi rgerz,

I think this is a technical problem with Joomla/PHP Mailer that we identifed a few weeks ago. it seems that the PHP Mailer option will not work with CC or BCC entries - no idea why though. Try removing the BCC field and see if it then works OK.

SMTP does seem to work OK with CC & BCC entries.

Bob

Please explain to me this, who is causing the spam problem? is it my hosting email accounts or is it my internet services with AT&T. I am confused

Hi curioustoknow,

I have no idea - I'd guess that AT&T are a likely suspect. This is stuff to take up with your ISP.

Bob

Thanx Bob,

Shouldn't Chronoforms be using the default "SMTP Server" that I have set up in Global Config? Why is it using PHPMailer at all?

Ray

Hi Ray,

It should indeed and it does, I'm misreading the message here. I'll need to go look in the code and see what triggers that message.

Bob

so this has to do anything with my hosting (cpanel email configuration) spam setting, right

Hi Rgerz,

are you using joomla also? how do you have your email setup?ph or smtp? can you include more emails in the dynamic fieleds? does all of them go thru?

please let me know

Hi curioustoknow,

I am using smtp in Joomla, but for some reason I am getting a PHPMailer error when I send emails from chronoforms.

This is what happens (everything seems to process fine - except for the PHPMailer error):

[attachment=1]FromEmailError.JPG[/attachment]

Even my email looks fine in debug mode (although I only using text and not HTML for now)

[attachment=0]FromEmailError2.JPG[/attachment]

BTW, GreyHead, just to clarify.

The emails aren't being sent at all. I have tried a variety of addresses, with no success. Always get the "PHPMAILER_FROM_FAILED" error.

Thanx,
Ray

Hi Ray,

It looks like a generic failure message back from the SMTP server. There are some more debug messages generated in the depths of the code - I'm not sure if Joomla will display them but it might be worth turning on Site debug to see what shows up.

Bob

Thanx for your help GreyHead,

I discovered that for some reason, the "From" email from chronoforms template has to match the SMTP "From" email in global config. When I did this, it worked fine.

Ray

Hi Ray,

You'll probably find that any address with the site domain will do the trick.

I think this is the same problem as doubled is having - The Dynamic From field should be banned!!

Bob

Hi GreyHead,

That's the funny thing. The "From" email I am using for the Global Config SMTP settings is just one of my personal emails for testing and isn't one with the site domain.

Ray

Hi Ray,

Sorry, in that case I have no idea :-(

Bob

hi all,
I have read the whole conversation and was stuck in the same problem. Even after doing all things i still receive the phpmailer error. I have set the same from email as i have in my global config. in joomla.

Thanks
Deepak

Hi deepak11627,

Please turn debug on in the form General tab and then copy and paste here all the info you see when you submit the form.

Bob

_POST: Array ( [name] => deepak [email] => [email]deepak.kumar@sourcefuse.com[/email] [phone] => 9716802453 [preferred_contact] => Email [CU_comments] => this is a test [chrono_verification] => GYiQR [dafb9d3e969e2fc3700da5f76a32e518] => 1 )
E-mail message

From: deepak [notifications@amerifirst.com]
To: [email]deepak.kumar@sourcefuse.com[/email]
Subject: AmeriFirst - Contact Us Form Submission
AmeriFirst Contact Us Form Notification

You have a contact us entry on your website. Details of the user are as follows :

Name: deepak
Email: [email]deepak.kumar@sourcefuse.com[/email]
Phone: 9716802453
Preferred Contact Method: Email
Comments/Questions: this is a test

E-mail message

From: Amerifirst [notifications@amerifirst.com]
To: [email]deepak.kumar@sourcefuse.com[/email]
Subject: Thank you for contacting Amerifirst

Dear deepak,



Thank you for contacting Amerifirst. One of our staff members will review your submission and contact you soon.



AmeriFirst Home Mortgage

http://www.amerifirst.com

Thank you for contacting us. Our representative will get in touch with you shortly.




* Form passed first SPAM check OK
* Form passed the submissions limit (if enabled) OK
* Form passed the Image verification (if enabled) OK
* Form passed the server side validation (if enabled) OK
* Form passed the plugins step (if enabled) OK
* Emails data loaded OK
* Form passed all before email code evaluation OK
* An email has been SENT successfully from (deepak)notifications@amerifirst.com to [email]deepak.kumar@sourcefuse.com[/email]
* An email has been SENT successfully from (Amerifirst)notifications@amerifirst.com to [email]deepak.kumar@sourcefuse.com[/email]
* Debug End

Notice

* [email]PHPMAILER_FROM_FAILEDnotifications@amerifirst.com[/email]
* [email]PHPMAILER_FROM_FAILEDnotifications@amerifirst.com[/email]

Hi deepak11627.

Those last two error messages at the end show that this is most likely a problem with the configuration of the Mail Server or the server settings in site Global Configuration.

Bob