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Hi Guys --

I today installed your latest Chrono 3.0 Stable Component. I was using 2.5 RC3 before this.

For the upgrade, I exported my forms, backed up my tables and then uninstalled CF 2.5. Installed CF 3.0, re-loaded my forms, rebuilt the tables, double-checked the HTML code.

I have 7 forms through you on my site. 5 of them work great. 2, unfortunately, do not.

Here's my issue:

The ones that do not work have checkboxes that I have painstaking renamed to fit the new convention for 3.0. In FF 2.x and 3.0, the forms work perfectly, even with checkboxes.

In IE 6 and IE 7, I get a "You are not allowed to access this URL" message on the page "index.php?option=com_chronocontact&task=send&chronoformname=<<my_form_name>>".

The form loads, but when I try to post the form, it errors out.

Here are the details:

Joomla 1.5.7, fresh install
ChronoForms 3.0 Stable
MySQL 5.0.60

I am using the Component, not the Mambot / Module.
Form method: POST
I have it set for Email and Database.
There is a redirect after email page.
There is no validation on these forms ( I removed it, thinking that would help - it didn't).
No plugins, no extra code, no Javascript, no uploading

HTML code is well-formed XHTML compliant.

If you guys can offer any thoughts, I would greatly appreciate it. I have been banging my head on this one, even triple checking the HTML to make sure I didn't have any JS in it.

I just cannot figure out why FF runs the code flawlessly but IE does not - besides the obvious ( IE being from M$ ).

Thank you for any insight you may have...

J.R.

Hi J.R.

are you sure that you have V3.0 stable installed and it shows the error ONLY on IE and not on FF and with the component page and not using the mambot at all ? this is a PHP error so its meaningless the browser will control it, but if this is the case then can I look at this form ?

Yes, I am sure. I have tested this in FF 2.x and 3.0. It works fine there, records the data and sends the email. IE 6 and 7 error out.

Here's my Component List, straight from Joomla.

2 Chrono Contact Enabled 3.0 STABLE 17.09.2008 Chronoman

I do not usually ask for help unless i have exhausted all other possibilities. I could rip through your code and try to figure it out, but I thought I would ask you, the creators, for help before I do that. All mambots/modules are turned off for all forms, and I am using the COMPONENT, not a mambot (as was displayed by the page that sent the error).

How would you like to see the form? Via link or via export?

via link please!🙂

PM'd to you

Hi JR, just tested it FF3 and IE7, all is fine, its your browser! 🙂

Regards

Max

I was able to fix one of them, but not both.

I see you tested one of them twice (I get both emails and database records). The one at index.php?option=com_chronocontact&Itemid=32 is still giving me issues.

Would you mind trying again?

I just recreated the form and it is still being problematic.

I see, I think this is a server issue, please clear your site cache or contact your host, I see the form doesn't have a necessary code which should be the same at the 2 forms since they are generated by the same script and the piece of code missing should appear at all forms with any config, I'm really puzzled!!!

Well, at least I know I'm not going crazy....

Here's the kicker, I'm the admin on the server, just set up that site last night, and I just destroyed and rebuilt that form.

I will destroy and rebuild it again, but what else do you think it could be? What "necessary code" is missing?

(A site cache dump did not solve the issue.)

Also, why does it work in FF but not in IE?

it may be some js you have (and I see you have too many js in your source) is stripping or destroying the token check by joomla, token check is a field named "1" with a special session value to work as a light spam prevention!

It has nothing to do with my JS, as none of my JS interact with your form, or with the operation of Joomla. To think that you would even suggest this casts doubt on your code interpretation abilities.

I went through you code and fixed this on my own. All the forms now work.

While your software is really nice and extends greatly the capabilities of Joomla, through this experience, your support is lacking...

Hi, I said it may interfere with the "joomla" token code, it adds a field with name="1", you had loads of JS there and I will not check it line by line or debug it to see what does it do and if this will harm the field name with name="1" or not, for me its clear this is not our code issue however you are welcomed to show us if it is so we get it fixed and help all other users use the script!

you said you fixed it then why don't you put the fix here for everybody else pass by this post ?

While your software is really nice and extends greatly the capabilities of Joomla, through this experience, your support is lacking...

we do our best, we are volunteers here for development and support (almost me alone for about 1 month now), this is not a commercial software means you didn't pay 50 or 75 bucks before you try it, no you got your form working and can use it for free! compare us to other commercial forms extensions sites, you pay and your will not be answered in less than 24 hours as per real clients comments, I try to answer here about 6 hours at max because I have a busy schedule this month but we used to be faster like every hour or so! for rushing clients who are dreaming of a super support I'm thinking now to add a golden membership for 100 bucks to get instant on site support, do you think this is a good idea ? or the current free good support ?

good luck with your forms!

I'm also having the same problem and i just releaized it after a week. I get so used to FF i sometimes become a bad person and forget everyone else uses IE. Man this bad for me so i could really appreciate some help. I'll pm you access to my test site to see if you can make heads or tails of this. Please please please help..

Mark

Ok, in my panic to solve the problem i got things going again by makign a new form but the only thing i left out this time was the following code in the "On Submit" section.

<?php 
global $mainframe; 
 
$custom_tag = '<meta http-equiv="refresh" content="5; url=http://www.megagranite.com" >'; 
$mainframe->addCustomHeadTag($custom_tag); 
?> 
 
<!-- Here is the Thank-you-page: --> 
<title>Thank You</title> 
<center><h3>Your quote request was submitted successfully.</h3></center> 
<center><h4> Someone will contact you shortly.</h4></center>

Now i didnt plan to leave this out it was just me trying to get the thing to work in IE and it started working without me adding this code. So man, i feel stupid for not testing this in IE. Please dont tell me boss about this.🙂

MJ


Oh yea and for some reason i couldnt restore a form from my test site to my live site. I choose the file but nothing happened after i submitted it. Strange, so i just recreated the form as i did on the test site.

Hi Mark,

A <title> tag *should* be inside the <head> tags - could be that IE chokes on this. There is a way to set the Joomla page title form the code but I can't recall it right now.

Bob

Hi, that's it:

$document =& JFactory::getDocument();
$document->setTitle('my page title');

Regards,
Max

Sorry for my ignorance but where do i place that code again? Does that go in the "On Submit Code" section. I currently dont have any code in there but the form is working correctly, or does it go in the actual form code it's self.

I'm trying to remember why i put that code in the "On Submit Code" section but that was back when i was using the previous version 2.5.

thanks guys,

Mark

Hi Mark,

If - and only if - you want to set the page title, you can put that code snippet in the form html. It needs to go inside <?php . . . ?> tags.

Bob

Oh, i see what your saying but i doubt that was the problem and now that I've looked closer I'm not even sure what the problem was anymore. Last night all i did was create a new form and copied each piece of the old form and it worked so i got it working last night with the same form code that was missing the title in the head? Strange indeed..

Do i still need the "On Submit Code" since the form works with or with out it?

I haven't tried this in IE6 yet but I'll post back and let you know once i do but IE7 and FF3 work fine now, i was just trying to figure out why to maybe help that previous guy, although i don't know why i would do that for him.😛

MJ

P.S. I would purchase the premium support if offered, if nothing more than to support the program and development. I appreciate all your help Bob and Max.

Hi Mark,

thank you, if your form is working just as you need then don't do any changes, I posted this for reference and may be you need it or any body else reach to the same post!🙂

Best regards,
Max

Hi machpablo,

This is a very old thread and I don't know what your question is???

Bob

Hi machpablo,

Pleas epost a link to the form.

The problem here was fixed in later releases of ChronoForms if I recall correctly.

Bob

Hi machpablo,

I don't think this is a ChronoForms problem. If you view the form without the template in IE6 then there is no error.

FireBug shows an error in s5_clr_fix.js (line 2)

document.getElementById("s5_maincolumn") is null
s5_clr_fix.js()
document.getElementById("s5_maincolumn").getElementsByTagName("DIV");

Bob