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Hello
I am using for years now CFv5 with Recaptcha v2. Since a couple of days the wheel (I am not a robot) keeps spinning and no form can be transmitted.
Have not changed anything on Site key nor Secret key.
Does anyone has a solution ?
(Updating to CF6 of later is not a solution, because of too many forms to redo)

Thanks in advance.
Frank

please enable the browser console. does the page show any javascript errors ?

Hello Max, txs for your answer!

This is one of the form-pages. Console shows errors indeed. But also php-errors ?
https://www.tuinhuizenfabrikant.be/en/contact

I am on php 7.3. I know this is a previous version but when changing to 7.4 I am getting thsi error above the page:
Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/tuinhuizenfabrik/public_html/libraries/cegcore/gcloader.php on line 52

I have and use phpMyAdmin, no ChronoMyAdmin. But if the latter can help I should be able to use.

Please feedback
Frank

What if you try to use v7 instead of v5 ?

I recommend v8 but it requires PHP 8 to run

But that would implie that we redo all our forms (from scratch). More than 20 complicated forms with conditions. Weeks/months of work. That's not the best solution for this website.

Are there any other solutions i.e. Security Question, or are all these checks running on the same Recaptca v2 ?

there are other security options on v5, I think there is a security question field, did you check the security fields options you have in your form ?

We have the same error on our page, ReCaptcha keeps on spinning. What can we do?
https://www.mantrailing-company.de/mantrailing-gruppen/anmeldung-trailgruppe.html?view=form

ChronoForms 5.0.17, PHP Version 7.4.33

This is not a Chronoforms issue, many users online have the same issue, try to generate new recaptcha keys for your website and use them, if this does not solve the issue then just use a different security test

I'm not sure why so many people are getting this error

In our case generating a new key does not fix it. I will try a different security test or migrate ChronoForms to V7

Small but frustrating update to this issue: I upgraded to CF7, purchased a license to get ReCaptcha activated, generated a new Key fpr CF7 and boom ReCapcha is spinning again. To eliminate some possible reasons, I tried different browsers with no plugins activated, but ReCaptcha is spinning there too.

Our setup ist now: ChronoForms 7, PHP Version 7.4.33 on Joomla 3.10.12

I do not think its about the version, some users reported having this on v8, does it happen when you test the form in the admin area ?

Yes, if I open the form in admin area, it's the same behaviour.

are you able to test the Joomla recaptcha plugin ? you need to enable the plugin and test the registration form for example

some users online report this problem because: "This happens when the Captcha is moved, or was hidden before."

does anything on your website makes the reCaptcha HTML element hidden ?

The ReCaptcha element ist not hidden. I tested the build in Joomla recaptcha plugin on a registration form. The behavior is the same, ReCaptcha kleeps spinning. This proofs that the "bug" is not inside ChroneEngine.

I found out something new. In CF7 the Recaptcha is spinning in Front-View, in Admin-View the ReCaptcha is solved.

This is a problem that must be related to a change Google has made to recaptcha that must be preventing the Chronoforms plugin under some circumstances.

I have 2 sites using CF7. One site is affected by this issue, while the other is not.

This appears to be down to the template. What I have found is that viewing the form with ?tmpl=component (without a template) fixes the issue whatever the template. On my affected site, viewing the form within a template, 2 templates have the spinning issue, and two templates work fine. In the console, there aren't any relevant errors.

If you're experiencing this issue on a J!3 site, try running the form using the 2 different default templates: protostar template (captcha works for me), and Beez3 (captcha doesn't work for me). I'd be interested to know if others have the same result.

I'm afraid that's all I've got. I'd love to know exactly what I need to do to fix this within the template I'm using. Everything was working fine until 10am UTC on the 10th November. It appears the problem appeared at the same time for everyone.

if it works on protostar but not on beez then you can run more tests on beez

try to disable all CSS first, does that make it work ? then try to disable all javascript

you can disable CSS or javascript by commenting the lines in template file or blocking the files in the browser console

Hi Max,
It turned out to be mootools. Only disabling mootools fixed the issue. I wonder if you get the same issue when using captcha within a site loading mootools?

Hi all,

see solution here: https://github.com/google/recaptcha/issues/539

For me it's worked in template index.php after <jdoc:include type="head"/> :
<?php unset($this->_scripts[$this->baseurl.'/media/system/js/mootools-core.js']); ?>

But removing it may lead to other issues.

So I tested this post:
https://github.com/google/recaptcha/issues/539#issuecomment-1824318192

It works also for me.

BR

Deactivating mootools in Joomla fixes this issue for me. Thx for your help!