Doble correo

TecnoAV posted Dec 21, 2021 at 15:36
Buenos días,

Estoy teniendo desde hace tiempo en dos webs, envíos duplicados, es decir, cuando un cliente solicita una cita previa a través del formulario, nos llegan dos correos a nosotros (administradores) y dos correos a ellos (usuarios). No sabemos a que es debido ni como corregirlo.
Enviamos hace meses una solicitud a soporte pero no hemos recibido respuesta. Habría alguien que por favor nos pueda ayudar, nos urge bastante.
Muchas gracias de Antemano.
Google Translate

Good morning,

I have been having duplicate shipments on two websites for a long time, that is, when a client requests an appointment through the form, two emails arrive to us (administrators) and two emails to them (users). We do not know why it is due or how to correct it.
We sent a request to support months ago but we have not received a response. Would there be someone who can help us please, we are very urgent.
Thank you very much in advance.
GreyHead posted Dec 21, 2021 at 15:50
Please post or PM a link to your form so we can take a quick look.
TecnoAV posted Dec 21, 2021 at 16:24
Actualmente el formulario esta en:
Muchas gracias
TecnoAV posted Dec 21, 2021 at 16:33
[font]Lo siento pero no me deja adjuntar imágenes 😢 [/font]
GreyHead posted Dec 23, 2021 at 10:11
The front end of the form all looks OK - though I get an error with the ReCaptcha "Cannot contact reCAPTCHA. Check your connection and try again." so cannot actually submit the form.
I suggest that you (a) check the email settings to see if you have both automatic and custom emails enabled; and (b) enable the debugger on submit and see if that gives you any useful information.
TecnoAV posted Dec 23, 2021 at 14:25
Muchas gracias GreyHead
Haremos lo que nos comentas esperando sacar un poco más de información
Thanks GreyHead.
We will do what yoy tell us hoping to get a little more information.
TecnoAV posted Dec 28, 2021 at 15:00
[font]Buenas tardes,

Hemos realizado diferentes pruebas y habilitado el modo depuración y no obtenemos nada fuera de lo normal, por algún motivo solo nos pasa en las dos webs que tenemos instalado Chronoforms7 en joomla 3.10.4, debe ser alguna configuración que tenemos que ocasiona el envío de dos correos al administrador y dos al usuario, pero hemos cambiado la configuración muchas veces y sigue haciendo lo mismo, es frustrante.

No se si se os ocurre algo.

--- Google Translate ---

Good afternoon,

We have carried out different tests and enabled the debugging mode and we do not get anything out of the ordinary, for some reason it only happens to us on the two websites that we have Chronoforms7 installed in joomla 3.10.4, it must be some configuration that we have that causes the sending of two emails to the admin and two to the user, but we've changed the settings many times and it keeps doing the same, it's frustrating.

I don't know if something occurs to you.

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