Forums

Hi, all of my forms made with Chronoforms6 on Joomla3 only work in Preview but not in production - I have several kind of forms spread over more than 10 sites - and have now discovered that all of my forms have not been working for the last few month !! I am sort of desperate.
I have not made any changes to any of these forms ever since they worked and all was ok on the site - I have only updated Joomla - and I now on version 3.9.6
the forms keep on asking to select the correct secicon and/or just simply do not send the mail.
Please can anybody give me a hint ?
kind regards
Daniele

Hi Daniele,
​
This can happen if you are using the default ChronoForms Action URL. PLease try setting that manually to https://your_domain.com/index.php?option=com_chronoforms6&chronoform=form_name&event=submit
​
Bob

Hi Bob, sorry for my ignorance, where about do I set an ACTION URL ?
I had already been looking for having read various posts - but I have not been able to find any place where to put an URL or say do automatic.
thanks in advance

Hi vanzini,
​
Form Admin > Pages > Actions > Display Form action > scroll down to 'Action URL and/or parameters'
​
Bob

Hi , I do not use/need any action and do not use pages - I only need to receive an email.
​
I have under Setup - Display Form - Form settings - Action URL and/or parameters (The url to which the form data will be sent, use this only if you have a custom form.)
What URL to set ? when I only need to receive email ?
​
Many Thanks in advance
​
Also: what is the ideal environment for ChronoformsV6 ( PHP version and Joomla3 )

Also, I have created a new form using Designer mode "Easy mode" in order to make things as simple as possible -
the form shows ok in the menu - enables the fields - on the submit button - the custom html shows up - but no mail is being received/sent

HI vanzine,
​
You do use actions and pages - they are built into ChronoForms. Please see my earlier post for the URL to use.
​
Bob

Hi Bob, yes I now found under Designer Mode - New v6.1 mode
and I have set the URL - but still no mail is sent.

I have sent an email to the contact address and I am waiting for a reply to my mail.

Many thanks in the meantime.

Hi vanzini,
​
Please enable the form debugger and then copy and paste the debugger output here.
​
Bob

Hi Bob,
following the debug
​

Array
(
    [option] => com_chronoforms6
    [chronoform] => rich-i-no-modal
    [event] => submit
    [nome] => Daniele
    [azienda] => daniele
    [email] => rl@compsys.it
    [tel] => 7845613874512
    [msg] => msgggggggggggggggggggggg
    [privacy] => 1
    [secicon18] => 5e284d3e1308c
    [button7] => 
    [Itemid] => 
)

Array
(
)

Hi again,
I have also this following scenario: same version of Chronoforms v6, added also the appropriate URL - but security image keeps on failing (even though it is selected correctly) and obviously no mail is being send/received.
Please see below copy of debug.
Many many thanks for your input. Daniele
​
​

Array
(
    [option] => com_chronoforms6
    [chronoform] => rich-i-no-modal
    [event] => submit
    [nome] => DDDDDDDDDDDDDDDD
    [azienda] => DDDDDDDDDDDDDDDDD
    [email] => rita@compsys.it
    [tel] => 1231465498
    [msg] => MMMMMMMMMMMMMMMMMMMMMMM
    [privacy] => 1
    [secicon18] => 5e286f27c0eca
    [button7] => 
    [Itemid] => 
)

​

Array
(
    [validate_fields14] => Array
        (
            [log] => Automatic validation enabled.
            [var] => 1
        )

    [check_secicon18] => Array
        (
            [_error] => The security image verification has failed.
            [var] => 
        )

)

some more input to what already sent before:
and if I set Check Security Image - fail - Stop processing after switching to NO - mail is being sent (in duplicate copy)
the form keeps on being displayed - with my error message that says to please select the correct image and
the custom code shows at the bottom of the displayed form.
kind regards
Daniele

Sorry for being back again - this issue is indeed VERY IMPORTANT to me !
since I did not get any feedback to get things working again
and since I have the feeling that mail is not being sent and/or mail sending is being blocked
by the security image check
I have created a new form no longer using Security Image - but using simple Google reCaptcha
now what is realy strange: fill in the form, declare that I am not a robot e press the send key
- I receive the mail (3 copies each time the send key is being pressed)
- and at the same time the Errore message related to the security image shows (saying that please select correct image) !!
- and the images to be selected are being displayed just above the send key !!
and just below the send key and custom html thanking for the request is being displayed
and no Debug is being displayed even though I have activated Debug in the Form Settings
​
can I get some help please.
Daniele

What do you have in the Pages actions sections ?

Also please test the forms using the "preview" in the form editor, if it works there as expected then some frontend plugins or modules on your website may be causing the 3 emails results and other conflicts!

Hi Max,
in Actions pages:

Load: Display form
Submit: Validate Fields: success
  fail (Event Loader)
 Check Google reCaptcha: success
 fail (Event loader)
Email
Custom code

same problem in Preview

I tried to track down this error once before Max - the function that generates the code and stores it in session for the secicons gets run on page load as normal, and then gets run again on submit which it shouldn't. I think.

@vanzini, please attach your form backup file and I will test it here!
​
@healyhatman, if you can setup a form with the same problem then please attach a backup file and I will test it, thank you!
​
Best regards

Sorry max it was a while ago and on someone else's server but I SWEAR I talked about it on the forums here. I had code and everything

please send me a link to the post, but its also important to have a non working form with this issue so I can track it!
​
Best regards

https://www.chronoengine.com/forums/posts/t107374/you-didnt-select-the-correct-image?startat=20
​
Doesn't help much but that guy was having the same problem.

Good morning everybody.
Following is backup of form with Security Image[file=12578]rich-i-no-modal_27_Jan_2020_08_51_48.cf6bak[/file]
and following is with Google reCaptcha
​[file=12579]rich-i-no-modal_27_Jan_2020_08_51_48.cf6bak[/file]
​
very many thanks in advance
​
Daniele