I'm using a custom registration form which requires a user to click on the activation link in the email to activate their account. Everything is working fine on the computer. However, when I test it on a mobile device, after clicking on the activation link, it takes the user to the registration form and nothing happens. User account does not get activated.
I'm not sure what is causing this error.
Please help.
Thanks
It appears if I click on the link multiple times back to back, it eventually works on the mobile device too. This is really unusual. I tried both Google Chrome and Firefox on Android device and also iOS device.
Here are more details about the issue:
My form has two pages and there is reCaptcha check on the second page.
1- When I click on the activation link, it first takes me to the first page without any error message.
2- The second time when I click on the link it takes me to the second page without error message.
3- Third time clicking on the link takes me to the second page again but gives me the reCaptcha validation error.
4- Fourth time, it loads the second page without reCaptcha error
5- Fifth time it activates my account.
It appears that when I use the activation link on a mobile device, it goes through the steps of multipage as it is designed. If I disable the "Follow pages order"then nothing shows up on the front end when I load the page.
I hope this helps pinpoint the issue. It appears to be a serious bug.
You need to set your activation event to "Standalone"
OH wow. Thank you so much. That did the trick