Chronoforms 6 for Wordpress - email never gets delivered

I'm running Chronoforms 6 on Wordpress and when I submit the form the email never arrives. I don't know if it's being attempted being delivered.
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I have debug mode running and am seeing this:
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​

Array
(
)

Array
(
    [email1] => Array
        (
            [recipients] => Array
                (
                    [0] => (recipient email address)
                )

            [subject] => New ChronoForm email received.
            [body] => 
            [from_name] => (site name)
            [from_email] => (sending email)
            [reply_name] => (same site name)
            [reply_email] => (same sending email)
            [result] => the Mail could not be sent.
            [var] => 
        )

)

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This is appearing at the bottom of the form *before* being sent. After sending there is nothing where the form was; no errors, nothing. The email never arrives.
I thought it was weird that the debug would say the email can't be delivered before the form is submitted but maybe that's the problem...not sure what is going on here.

If it's appearing at the bottom of the form before the form is sent, then you have your email action in the wrong place. You probably have your email action in your LOAD event instead of your SUBMIT event.

That was indeed the case - however, I moved it to the SUBMIT event and the emails still aren't being delivered. There are no error messages in the debug area; it only shows:
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​

Array
(
)

Array
(
)

from that looks like you don't have any data in your form. Do where is the email being sent from and what is recipient?

Could the event be placed incorrectly? I have the same sending/receiving addresses as are set up in the original CF 5 form.
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I'm trying to upload a screen shot of my event set up but I keep getting an error...

I don't know without seeing your setup. Use snag.gy for your screenshot

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Not sure if this is the right screen to have shot...

That tells me your email action is in the right spot at least, now I need to see your email action setup and your load view (fields) page

Could you clarify the load view (fields) page?
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Email setup:


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I thought it best to obscure the email addresses and site names. They are taken exactly from the existing 5.0 (for Joomla) setup. The Reply email and From email addresses are the same and the Reply name and From name are the same.

What does the debug say if you put it in submit after email?

Array
(
    [chronoform] => insrequest
    [event] => submit
    [First_Name] => REMOVED
    [Last_Name] => REMOVED
    [Email] => REMOVED
    [Phone] => 8105334900
    [Interested_In] => Array
        (
            [0] => Life
        )

    [Marital_status] => Single
    [Household_Size] => 6
    [Household_Annual_Income] => 1000000
    [Zip_Code] => 48047
    [County] => Barry
    [Applicant_Gender] => Male
    [Applicant_Birth_Date] => 05/08/1900
    [Applicant_age] => 37
    [Applicant_a_smoker] => Yes
    [Applicants_Doctor] => Smith
    [Applicants_Doctor_City] => Chesterfield
    [More_than_3_dependents] => 
    [Currently_has_coverage] => Yes
    [Current_plan] => 
    [Current_premium] => 
    [How_Did_You_Hear_About_Us] => Friend
    [Referral_name] => 
    [button69] => 
)

Array
(
    [email1] => Array
        (
            [recipients] => Array
                (
                    [0] => REMOVED
                )

            [subject] => New ChronoForm email received.
            [body] => 
            [from_name] => REMOVED
            [from_email] => REMOVED
            [reply_name] => REMOVED
            [reply_email] => REMOVED
            [result] => the Mail could not be sent.
            [var] => 
        )

)

Body is empty? And is your from email in your website's domain?

The body meaning the contents of the form? Definitely not empty. I'm not sure what other body there could be - please clarify.
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The From Email and Reply Email are the same and are both the same domain as the website - actually this website is on a subdomain (new.mydomain.com) - is this a problem?
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They are set as the same as in the existing Chronoforms 5 (Joomla) on the main domain (mydomain.com).

Body of the email I meant.

The email doesn't actually get delivered.

Well no of course not it says in your debug that the mail could not be sent.
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Send me a screenshot of your email action please. Use snag.gy and don't cover up any emails

So your website is nbphealth.com ? And what happens if you put something in the body instead of leaving it blank?

Remove the "Reply" data and try again, if it does not help then remove the from name and email as well
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Best regards

Remove the "Reply" data and try again, if it does not help then remove the from name and email as well

I tried this first and the result was the same - the email could not be delivered.

And what happens if you put something in the body instead of leaving it blank?

Ok that worked - I placed the contents of Setup > Email from Joomla Chronoforms 5 into the body there and the mail was able to be delivered.
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Now the email is being delivered and arriving but there's a new problem - none of the fields are matching up. For example, in the body I have:

    <td width="25%" align="right"><strong>Your Name:</strong></td>
    <td width="25%">{First_Name} {Last_Name}</td>

But in the delivered email I get:

Your Name: {First_Name} {Last_Name}

The names for the fields are correct; I have double and triple checked them and they were imported from an export of the old (working) Joomla CF 5 setup.

because shortcodes are now {data:fieldname}

Thank you - I missed that. Everything looks good now. I appreciate all of the help.