Hello,
I went back to a form i set up a couple of weeks ago with CF6 (which was working perfectly) just to make some minor changes in the form design. When testing, i see that the confirmation email is not being sent anymore. I attach the setting of the confirmation email (which i have not changed from when the email was being sent correctly).
The changes i made in the form design are minor (one extra text field and made some fields from optional to obligatory) so my guess is that this is not the reason for the confirmation email not working anymore.
Note that another email i've set up to be sent is still working properly (although this one as a fixed address as recipient, whereas the not working one has a {data:email} as recipient.
Any ideas?
thank you!
I went back to a form i set up a couple of weeks ago with CF6 (which was working perfectly) just to make some minor changes in the form design. When testing, i see that the confirmation email is not being sent anymore. I attach the setting of the confirmation email (which i have not changed from when the email was being sent correctly).
The changes i made in the form design are minor (one extra text field and made some fields from optional to obligatory) so my guess is that this is not the reason for the confirmation email not working anymore.
Note that another email i've set up to be sent is still working properly (although this one as a fixed address as recipient, whereas the not working one has a {data:email} as recipient.
Any ideas?
thank you!
Hi maqroll71,
Please add a debugger to the form and check the debug results, does it show the email as sent successfully ?
Best regards
Please add a debugger to the form and check the debug results, does it show the email as sent successfully ?
Best regards
Thank you Max,
i have run the debugger and it actually says that the email could not be sent. i attach a screenshot where you can see the ending of the debugger of the email that gets sent correctly and the full part of the email that does not (indicated as [email9])
Note that i already tried to change the recipients from {data:email} to a number of fixed email addresses, without success.
I do not know if it helps, but i have tried an earlier version of the form under CF5 from the same site and both emails are sent correctly.
Best regards
i have run the debugger and it actually says that the email could not be sent. i attach a screenshot where you can see the ending of the debugger of the email that gets sent correctly and the full part of the email that does not (indicated as [email9])
Note that i already tried to change the recipients from {data:email} to a number of fixed email addresses, without success.
I do not know if it helps, but i have tried an earlier version of the form under CF5 from the same site and both emails are sent correctly.
Best regards
Hi Again Max,
it seems i solved the issue. i have now filled both the "from" and the "reply to" fields with the same email address. earlier only the "from" field was filled but not the "reply to". i can't remember how it was when i first set it up (but back then it was working). what matters is that now it seems to work well.
thanks and best regards
it seems i solved the issue. i have now filled both the "from" and the "reply to" fields with the same email address. earlier only the "from" field was filled but not the "reply to". i can't remember how it was when i first set it up (but back then it was working). what matters is that now it seems to work well.
thanks and best regards
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