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Hello Chrono Forums,

I am need of some help with ChronoForms 6.0.13. I have missed the deadline for a clients website by 3 weeks now and I am need in urgent solutions. I contacted support but never got a response back.

Problem:
When I fill out a form and submit the form it never sends the form it puts this line on my url 'component/chronoforms6/?chronoform=contact-form&event=submit'

It will display a message but fails to redirect or submit the form. It just displays the message I customized and a blank page (attached image)


I was interested on buying the extension but I was left hanging with a support associate with no solution or response.


Please help,

Hello cqgraphics,

Apologies for not answering your support ticket on time, we try to answer all questions in a timely manner.

Regarding your question here, the behavior you have is totally normal, did you specify a redirect url for the form in the form settings ?

The url you have in the default form submit url.

Best regards

Max,

Thank you again. The issue isn't the redirect or it may be a part of the issue.

When I submit a form, 2 of 5 times it actually makes it to the recipients or admins email. When it doesn't send it acts as if it were sent successfully and it never makes it to the emails, I tried several of email clients.

Gmail, Outlook (Spam), Live (Spam), Work Email (Perfect)

Now when a form is sent or submitted i get these lines afterwards

Array
(
[chronoform] => contact-form
[event] => submit
[subject] => Test Email) 1 11/6
[reason_for_contact] => inquiry
[fist_name] => Bonnie
[last_name] => Rhodes
[valid_email] => bonjhjljkes@yahoo.com
[phone] => 7086142417
[questions_feedback_notes] => Hello,

I was wondering can I setup an appointment for my home near Chicago.
[file_uploader] =>
[g-recaptcha-response] => 03AHhf_50iY7Q2RG3_jHK3FC9Mp_TqoJX2vB656DPDrkjPNDtQpxq571vB7uiSHjxVRh5PBoqtwScB4pR0qUTUFCN_0-ZFn-1rZJ7Z_ZaoJ906YAwbyq0nlpBhxmvI4_VF-cV_pF3R_1ZWRZwd9IRrkEyu9ViItlTykcCetZy7aVlMboUf4ZnNkW4Fd1OUWm2qZpsnh9mOivAOFXoUSMoCJaAwirH651pTWLmbv6A6wKotm7WWXJFCw1JIvxlwc7kO8QyGjm0nEDw-AV_9Y1ijhn2HQ1pa6JveZNd1Acj9QonRJpI6n6EsRpg_12Wz-wwSaazl1U9oG_0ZvYeW5B2OLTMDH9q9HZK6uw
[button16] =>
[8abc6bafb34896f5525d589a1b0912fc] => jejsb56qvqq931am05gukrosv2
[option] => com_chronoforms6
[Itemid] =>
)
Array
(
[google_nocaptcha4] => Array
(
[response] => Array
(
[success] => 1
[challenge_ts] => 2017-11-06T23:31:16Z
[hostname] => pecontractorsinc.com
)

[_success] => The NoCaptcha verification was successfull.
[var] => 1
)

[validate_fields2] => Array
(
[log] => Automatic validation enabled.
[var] => 1
)

[email8] => Array
(
[recipients] => Array
(
[0] => precisionextejkhkhjntrinc@gmail.com
[1] => dojkhrian@chkjhkjhjesigns.com
)

[subject] => Contact Submission
[body] =>
<table width="100%" cellpadding="5" cellspacing="3" border="0" class="ui table"><tr><td width="30%" valign="top" align="right"><strong>Subject</strong></td><td width="70%" valign="top" align="left">Test Email) 1 11/6</td></tr><tr><td width="30%" valign="top" align="right"><strong>Reason for Contact</strong></td><td width="70%" valign="top" align="left">Inquiry</td></tr><tr><td width="30%" valign="top" align="right"><strong>Fist Name</strong></td><td width="70%" valign="top" align="left">Bonnie</td></tr><tr><td width="30%" valign="top" align="right"><strong>Last Name</strong></td><td width="70%" valign="top" align="left">Rhodes</td></tr><tr><td width="30%" valign="top" align="right"><strong>Valid Email</strong></td><td width="70%" valign="top" align="left">bonnhgkhjades@yahoo.com</td></tr><tr><td width="30%" valign="top" align="right"><strong>Main Phone</strong></td><td width="70%" valign="top" align="left">7086142417</td></tr><tr><td width="30%" valign="top" align="right"><strong>Questions, Feedback or Notes</strong></td><td width="70%" valign="top" align="left">Hello,<br />
<br />
I was wondering can I setup an appointment for my home near Chicago. </td></tr><tr><td width="30%" valign="top" align="right"><strong>File Upload</strong></td><td width="70%" valign="top" align="left"></td></tr></table>
[result] => the Mail sent successfully.
[var] => 1
)

)

Hi cqgraphics ,

That is the Debugger output that you are seeing, turn the Debugger action off to hide it.

It looks as if your emails are being sent successfully by ChronoForms but some email services are treating them as spam. There can be many reasons for that, the most common is that the From Email address does not match the sending site domain.

Bob

Bob,

Thank you for your help and feedback.

At first I was having issues with PHP Mail. Then I used Chronoforms and then that seemed to help at least but not 100% of the emails make it through even with the emails on white list and non spam bypass list.

Hosting: GoDaddy (Shared Legacy)
Platform: Joomla 3

Any suggestions for PHP Mail, right now im using SMTP

Hi cqgraphics ,

Sorry, not much I can do to help. Your email are being sent correctly, then marked as spam by the receiving service so you will need to check out what is causing that to happen, as I said most often the From Email address is a problem but it could equally be something in the working or layout. There are some email spam testers on-line - I'd suggest you check out one of them to see if you get any clues.

Bob

Bob,

Thank you very much for all the information. I just have one final thing with the forms thats a small issue.

When I hover over the 'Submit' button the button gets really small to where its hard to select for users. I attached an image of 'normal' and 'hover' states

Hi,

This is a CSS issue in your template, you can find the problem by inspecting the button in the browser's console

Best regards