Email delivery fails for external domains

I have a contact form, on my hosting server, i have checked it and i know it works fine.
I created a duplicated on a new hosting server (BlueHost). The duplicatet will not send the email if the email address to be sent to is not under the domain.

Lets say my domain is: example.com
info@example.com - Mail will be delivered
All other emails addresses fail to deliver. The form submits without any errors.

I know this must be an issue with BlueHost server but they of course tell me its the forms fault.
Any idea what is blocking the mail (The servers IP is not blacklisted) so i can ask them specifically for something to change?

Hi Gatsman,

No idea :-(

Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Bob

Debugger action into the On Submit after the Email action.

Data Array

Array
(
    [chronoform] => contactus
    [event] => submit
    [name] => Test
    [email] => test@test.com
    [subject] => Test
    [message] => test
    [g-recaptcha-response] => 03AOmkcwL_W8TOtd90oo-SEMShL3sK4mbM8qH55qi48m56QE-0dwMhVYbFHaTUxdok2QV1OD6m6VdwgmaaXkVLajprgj1HeI9jETCPidMVfkX9iQa02lvmJuIjxj2jVitWtfqvugz9NSYajgcF4vc-Ogj6P3jnxlELlOi5iUy6Z18AWczQ9FnyrNb4DWmt_etdQZamFIprXP9-3Ml-3MCM9n6ikeEDuqhoVeyOC9IjFwPCOW2rsK8WxxmFjfMKmUBgW2Jt7OyemOq1em_ORHPqZB2cO5q_smWPiAaCGQIUJaa5STru_G84FSKHVLzOFRYWze-ZhzVhj3OGeKhRqnKYJKYPqW4e9D6jVR-PusgI-p5FRs7irg5W2DZUF3hsjZbb1k1HHwNB5pxNkSoHDLvSJcZKcVaYhuIqWtQCnhKa9tIwNrlZLYBAoGtSl-iu7tXgonDxfEAC50u5LUIfL7FtKrrXavfBNCqMQiLrlruwLwleKJye32SeG-w
    [button9] => Submit Message
    [ip_address] => 
)

Array
(
)

Errors

Array
(
)

Debug Info

Array
(
    [32] => Array
        (
            [Email] => Array
                (
                    [0] => An email with the details below was sent successfully:
                    [1] => To:******@hotmail.com
                    [2] => Subject:Contact Us
                    [3] => From name:Test
                    [4] => From email:test@test.com
                    [5] => CC:
                    [6] => BCC:
                    [7] => Reply name:Test
                    [8] => Reply email:test@test.com
                    [9] => Attachments:
                    [10] => Array
                        (
                        )

                    [11] => Body:
<div>
	<div style="margin: 30px auto 30px auto; padding: 10px; background: #FFFFFF; width: 700px; border: 1px solid #F3F3F3; border-radius: 10px; box-shadow: 0 1px 3px 0 rgba(0, 0, 0, 0.33);">
		<div>
			<img style="display: block; margin-bottom: 20px; margin-left: auto; margin-right: auto;" alt="Contact Us" src="http://www.test.com/images/logo.png" />
		</div>
		<div style="text-align: center; background: #EE8321; height: 40px; line-height: 40px; color: #FFFFFF;">
			Contact Us
		</div>
		<div style="height: 20px;"> </div>
		<div style="border: 1px solid #D2D3D4; border-radius: 3px; margin-top: 10px; margin-bottm: 10px; padding: 10px; min-height: 220px;">
			<span style="color: #646464;">Name:</span> Test<br />
			<span style="color: #646464;">E-Mail:</span> test@test.com<br />
			<span style="color: #646464;">Subject:</span> Test<br />
			<span style="color: #646464;">Message:</span><br />
			test
		</div>
		<div style="height: 20px;"> </div>
		<div>
			<p style="font-size: 12px; text-align: right;">Footer</p>
		</div>
	</div>
</div><br /><br />
                )

        )

)

Hi Gatsman,

That looks OK - and I would expect the Email to be delivered unless the mail service blocks if for some reason.

Bob

PS You probably don't need the Reply To Name and Email here as they are the same as the From Name and Email.

Hi Bob,
I am sure it has something to do with the Server but don't know where and why it fails.
Anyway i created my own send mail in a Custom Code and seems to work fine so i ll go with that.