Thankyou page has stopped working

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qamar0786 16 Aug, 2017

Hello,
I am using CF4 with J3.6 and my form used to show the Thankyou page before, but recently I noticed it only shows a blank page.
I have checked the Events page and it is still shown under the On Submit group along with the Email (which works), but the Thankyou page code (HTML) doesn't display any more. Any help to debug this problem will be much appreciated.
Qamar Uddin

Gr

GreyHead 17 Aug, 2017

Hi Qamar,

Is the page completely blank or does the template show but not the message?

Bob

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qamar0786 17 Aug, 2017

The page is completely blank, empty white page

qa

qamar0786 17 Aug, 2017

The most recent site update I recall doing is JCE Editor 2.6.19, but not sure if that has anything to do with it???

Max_admin 19 Aug, 2017

Hi Qamar,

Please try to remove the existing thank you element and add another with a simple text, like one word, does it work ?

Best regards,
Max

Max, ChronoForms developer
ChronoMyAdmin: Database administration within Joomla, no phpMyAdmin needed.
ChronoMails simplifies Joomla email: newsletters, logging, and custom templates.

Gr

GreyHead 19 Aug, 2017

Hi Qamar,

A completely white page is a sign of a PHP Error, please temporarily set your Site Error Reporting to Maximum and see if you get a more helpful message then.

Bob

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qamar0786 08 Oct, 2017

I have been unable to resolve this problem. I also cannot upgrade my PHP version until I have some custom code updated (mySQL_connect() to mySQLi_connect). Once that is done, I will update both PHP version (to 7.0) and Joomla version (to 3.8).

However, I wish to know if Chronofom 4 will work in Joomla 3.8 or should I upgarde to Chronoform 6 and are Chronoform 4 compatible with ver 6?

Max_admin 09 Oct, 2017

Hi qamar,

v4 and v6 can work together, if you install Joomla 3.8 then make sure you update Chronoforms 4

Best regards,
Max

Max, ChronoForms developer
ChronoMyAdmin: Database administration within Joomla, no phpMyAdmin needed.
ChronoMails simplifies Joomla email: newsletters, logging, and custom templates.

qa

qamar0786 09 Oct, 2017

Hi Max,
Please clarify, if I upgrade to Chronoform 6, would my CF4 forms still work as is (i.e. is it forward compatible) or would I need to re-write all the forms for CF6 (after upgrade to Joomla 3.8)?
Many thanks,
Qamar Uddin

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qamar0786 10 Oct, 2017

Hi qamar,

v4 and v6 can work together, if you install Joomla 3.8 then make sure you update Chronoforms 4

Best regards,
Max

Please advise what should Chronoforms 4 be updated to for working in Joomla 3.8?

Max_admin 27 Nov, 2017

Hi Qamar,

v4 does not work on your J3.8 install ?

Best regards

Max, ChronoForms developer
ChronoMyAdmin: Database administration within Joomla, no phpMyAdmin needed.
ChronoMails simplifies Joomla email: newsletters, logging, and custom templates.

qa

qamar0786 27 Nov, 2017

Answer

Hi Max,
I updated CF4 to the latest version from the download and then upgraded to PHP 7.0 and Joomla to 3.8.
There were issues with some CF4 custom code, but it does seems to work under Joomla 3.8.
However, I am unable to save a CF4 form for file permission errors, which is a separate issue as logged below.
http://www.chronoengine.com/forums/posts/t104702/p373741#373741
Regards,
Qamar Uddin

sa

sandragarcia 13 Dec, 2017

I had the same problem on my page, once filled up the prospect form from my ofertas jazztel website the thank you page was completely blank, even after updating Chronoforms 4

Gr

GreyHead 13 Dec, 2017

Hi sandragarcia,

A blank page is usually a sign of PHP error, please try setting Site Error Reporting to Maximum temporarily and see if you get a more helpful error message.

Bob