Forums

Hi there,
I'm fairly new to ChronoForms and using V6 in my company.
I created a form that has a few sections with dropdown, text fields, toggle switches and a calendar.
When I submit the form, the email that is sent, is missing values for some objects:
- The toggle switches are never returned as a value
- one dropdown isn't in the email and
- the calendar value is missing from the email.
The Tags are visible. So it's not like they won't come up at all..

I am probably missing a setting, but i con't figure out what... Any help is appreciated..

Hi Novo,

Do you have the Email "Auto add fields" setting enabled ? or you are using a custom email body template ?

Best regards,
Max

Yes I have the Auto add fields enabled.

And those fields are configured to be added to the email in their settings ?

Do you have any data in the email body box ?

Best regards,
Max

They are indeed configured to be added.
Toggle switch for Include value in e-mail is on.
I don't have anything configured in the Email body.

Hi Novo,

Please post the content of one email you receive so I can better understand the issue.

Best regards,
Max

Do you want a screen dump of how the content looks? To see what did and didn't get through? Or the content of the source of the email?

Hi Novo,

Just copy the email text you received, I want to check how the email is received.

Best regards,
Max

Well, I tried to change the form a little, and all of my work disappeared.
Had to redo it and now I'm carefully putting in the objects one by one. Then Apply and then Save just to be sure.
This actually shows me that V6 is just not working correctly.
When you change the order of the objects, and Apply, it only applies this for half of it a couple of times. The rest still stays in their previous place.
Then when I try to add the Calendar and make it Required, you open the form, fill it out and send it, it gives an error and an empty Calendar field.
I don't know if this is just buggy V6 or something else.
In the screendumps, you may see what I mean...

It's getting worse and worse...
It now even starts to mention errors about objects that aren't even there...
Apparently there's a checkbox that is required, but I didn't put a checkbox in...

Hi Novo,

I need the form backup to test this, could you please send it to me using the "Contact us" page ?

Best regards,
Max