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I updated to 3.7.2 and I am no longer receiving the emails. Does 3.7.2 break 5? should I update to Chronosforms 6?

Thanks in advance!

Hi mdtechteam ,

I haven't seen any particular problems with 3.7.2
. Please drag a Debugger action into the On Submit event, then submit the form and copy and paste the debug - including the 'dummy emails' results here

Bob

Here is the debugger info:

Array
(
[0] => Array
(
[Email] => Array
(
[0] => An email with the details below was sent successfully:
[1] => To:ntavares@eyecenterct.com, erykwenziak@yahoo.com
[2] => Subject:Website Appointment Submission
[3] => From name:Eye Center Of Southern CT
[4] => From email:info@eyecenterct.com
[5] => CC:
[6] => BCC:manny@mdtechteam.com
[7] => Reply name:
[8] => Reply email:
[9] => Attachments:
[10] => Array
(
)

[11] => Body:
<table>
<tr><td>Name</td><td>manny</td></tr>
<tr><td>Email</td><td>info@mdtechteam.com</td></tr>
<tr><td>Phone</td><td>test</td></tr>
<tr><td>I am interested in:</td><td>Scheduling Appointment</td></tr>
<tr><td>Date Of Appointment</td><td>test</td></tr>
<tr><td>Time Of Appointment</td><td>test</td></tr>
<tr><td>Comments</td><td>test</td></tr>
</table><br /><br />IP: 24.147.88.250
)

)

)

Neither the to: or the bcc: are receiving the email.

No info in the error section

Hi mdtechteam,

The 'successfully sent' message tells us that the Joomla! mailer didn't return an error message - hence no error in the Debugger output.

Please check that there is no space between the two To Email addresses as that can cause CF to hiccup.

If those aren't the problem then by all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

Bob

Thanks Bob!! I will send you a PM with all the info.

Hi mdtechteam,

Sorry, I can't work out what is happening.

I've created a little test form that just takes an email address and sends a mail to it and shows the Debugger output. When I test the Debugger shows the email sent Successfully but I don't receive anything.

I checked that the Test email from the Site Admin settings works OK

I tried to enable the Email a friend link from an article but the icons do not display - I assume that this is a template 'feature'.

I backed up the form and restored it on my test site - also running 3.7.2 - and it works OK (see here. The site is using Gmail as the mail service.

I can only surmise that it is something in the mailer setup under 3.7.2 - have you tried using SMTP instead of PHP Mail?

Bob

Thanks for taking a look, Bob. This is very strange behavior. Going to have to get SMTP information from the customer. Do you think recreating the forms in 6 will have any effect? Or maybe the PHP version? Changing it to something higher then 5.6?

Thanks again!

So weird, the other forms are sending no problem now, it's just the appointment form. Do you think its because its being sent from the module?

Hi mdtechteam,

It could well be the module - the Action URL in the form there is /contact-us?chronoform=Appointment&event=submit and I suspect that is not allowing the form to submit correctly. Please see this FAQ

Bob

Ok after hours of playing around I think I have it down to the PHP version. When I set it back to 5.4 9/10 of the emails went through. With PHP 5.6 it was close to 4/10 emails were sent.

I am going to keep it at PHP 5.4 for now but which version should I have it at?

Hi mdtechteam,

CFv5 is OK with all PHP versions up to 7.0 (there are some known problems with 7.1).

Also ChronoForms can pretty much be relied on to send all emails or none. If you are seeing some arriving and others not then the problem is with the email configuration e.g. using a dynamic From Email; or they are being dropped en route.

Bob