"Save", "Test form" & "Save and quit" button not working

Hello,

I do have a problem with saving the form in the backend.
The buttons in the top right corner "Save", "Test form" and "Save and close" are not working. Only the "Close"-button is working but only when you click this button first. It seems to me as if the linking action of the buttons is beeing deleted on the first click.
If I click first another button and than close, it is either not working.

I checked that com_chronoforms5/chronoforms and administrator/components/com_chronoforms5/chronoforms attributes are set to 755.

Can u help?

Hi TWC,

This is usually a JavaScript conflict with something else, or you may not have the latest v5 update installed ?

If you have the latest update then please try to check the browser's console for any JS errors ?

Best regards,
Max

Hi Max,

v5.14 is installed and I reinstalled it again from a package. Nothing happens. Furthermore, I checked my .htaccess-file for blocked elements (-> i am using a basic one without any blockings) and nothing happens.

I checked my browser JS errors and I am getting one:

empty string an getElementById() übergeben. jquery.min.js:2:24932

Could this be the problem? Can I uninstall chronoforms without loosing my form?

Regards,
Sascha

Hi Sascha,

This error may cause some problems, if you uninstall then you will lose your form, there is no need to uninstall if you reinstalled already.

This error is in the "form edit" page only ? or in other pages as well ?

Best regards,
Max

Hi Max,

this error occurs on other pages as well.

Regards,
Sascha

Hi Sascha,

Then you must find the source of this error and fix it, start with system plugins, try to disable all 3rd party system plugin and check if the error goes away ?

Best regards,
Max

Hi Max,

thanks for your quick responses!
I disabled all 3rd party plugins, modules and components but don't get this issue solved.

Regards,
Sascha

Hi Sascha,

Did you test with a different browser ?

Best regards,
Max

Hi Max,

I am using Firefox 50.1.0 but I do have the same problems with IE 11.

Regards,
Sascha

Sorry, but since yesterday i have the same problem with one website. All the previous solutions doesn't work for my.

Hi, i imported a bak file but when i make changes to the form i get now this error message

Cannot use string offset as an array 

Regards

Hi arawolf,

Please post the whole message - that should give an idea which file and line of code is triggering it

Bob

That's the only message i get. Strange is the content of the input form, see attachment. Can i help you with given you authorization to the site bofika.be

This is private content

Please try to change par example the receiving mailadress.

Hi TWC,

:-( I tried saving the form - for me the Save button worked but the saved form lost everything from the Setup tab. My suspicion is that there is a server setting - maybe something in open_basedir ?? that is causing these problems . . .

Bob

strange, because i have several sites, they are all joomla site and hosted by one.com. Most of these sites have a chronoform, who works without problems. What do you mean with open_basedir

Hi arawolf,

There are some security settings that can block access to some files, or prevent some kinds of data from being saved. mod_security is one - but I don't see that on your site. open_basedir is being loaded I think - but that usually blocks file access rather than data saves.

Have you tried backing up a similar form from another site and restoring it here - that might work???

Bob

yes that's the way i doe it. So i have less work i just must chnage the emails. When i uploaded the form everything works fine. But after a change the destination emailadress, the problems starts.

Hi arawolf,

I don't know what exactly but this looks to me like a server security setting that is blocking the form data from saving. Is there anything in the server logs to give a clue?

I suggest that you make your edits on the 'other' site then backup and restore the edited form on this one until you can discover exactly what the problem is.

Bob

how can i see the server logs ?