Why does my user not get any email after having filled out the contact form?

Hi

I have created a contact form which seems to function OK with one exception. I have tried to follow the instruction given by Bob in his tutorials at YouTube. Anyhow my user never seems to get the email which I want the user to get, after having filled out the contact form.

Could somebody please help me?

Thanks

Nina Balslev

Hi Nina,

Please check this FAQ to start with.

Bob

Hi Bob

I have now checked the FAQs. Here I found a possible reason that could explain the problem. I did work at a subdomain when I sent you my question. According to the FAQ's this could be a problem.

from today, however, I do not work at a subdomain. If the subdomain had been the problem, it should work now. When I tested the contact form today with two different recipients none of them received any email.

Could you please help?

Best regards

Nina Balslev

Hi Nina,

Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Note: if you are using the Easy Wizard you can turn on Debug on the Others tab in CFv4 or the Setup tab in CFv5.

Bob

HI Bob

I just found out that the message was received at both my test recipients. Anyhow, by one of my test recipient in ended in the spam mail. I do not know whether the fact that in ended in the spam mail has something with Chronoform to do?

Anyhow you get the debugged version here:

Data Array
Array
(
[chronoform] => Kontaktformular
[event] => submit
[Navn] => Hanne Hansen
[text2] => 55669988
[email] => balslevnina@gmail.com
[text4] => test
[textarea5] => gdjghfgdgffghmmhjkjtyy7i8oo,
[button6] => Send
[Itemid] => 129
[Kontaktformular] =>
[ip_address] => 109.59.80.239
)
Array
(
)
Errors
Array
(
)
Debug Info
Array
(
[0] => Array
(
[Email] => Array
(
[0] => An email with the details below was sent successfully:
[1] => To:nina@seo-webdesign.dk
[2] => Subject:Henvendelse fra kontaktformular SEO-Webdesign
[3] => From name:Kontaktformular SEO-Webdesign
[4] => From email:
[5] => CC:
[6] => BCC:
[7] => Reply name:
[8] => Reply email:
[9] => Attachments:
[10] => Array
(
)

[11] => Body:
<table>
<tr><td>Skriv dit navn</td><td>Hanne Hansen</td></tr>
<tr><td>Skriv evt. dit telefonnr.</td><td>55669988</td></tr>
<tr><td>Skriv din email</td><td></td></tr>
<tr><td>Emne for henvendelse</td><td>test</td></tr>
<tr><td>Udvid din henvendelse</td><td>gdjghfgdgffghmmhjkjtyy7i8oo,</td></tr>
</table><br /><br />IP: 109.59.80.239
)

)

[1] => Array
(
[Email] => Array
(
[0] => An email with the details below was sent successfully:
[1] => To:balslevnina@gmail.com
[2] => Subject:Din henvendelse til SEO-Webdesign via kontaktformularen
[3] => From name:SEO-Webdesign
[4] => From email:nina@seo-webdesign.dk
[5] => CC:
[6] => BCC:
[7] => Reply name:
[8] => Reply email:
[9] => Attachments:
[10] => Array
(
)

[11] => Body:
<h3> Hej Hanne Hansen</h3>
<h3>Vi takker for din henvendelse via kontaktformularen hos SEO-Webdesign, som vi snarest vil besvare. Nedenstående får du en udskrift af din henvendelse</h3>
<table>
<tbody>
<tr>
<td>Skriv dit navn</td>
<td>Hanne Hansen</td>
</tr>
<tr>
<td>Skriv evt. dit telefonnr.</td>
<td>55669988</td>
</tr>
<tr>
<td>Skriv din email</td>
<td></td>
</tr>
<tr>
<td>Emne for henvendelse</td>
<td>test</td>
</tr>
<tr>
<td>Udvid din henvendelse</td>
<td>gdjghfgdgffghmmhjkjtyy7i8oo,</td>
</tr>
</tbody>
</table><br /><br />IP: 109.59.80.239
)

)

)

BEST REGARDS
Nina Balslev

Hi Nina,

One of the Email has no From Email address set as far as I can see - that might well cause problems. Is that the one that went to spam?

Bob

Hi Bob

The recipient balslevnina@gmail.com is the mailadress which did receive the message as spam mail.

Best regards

Nina Balslev

HI NIna,

Yes, exactly, that confirms that the emails are being sent when correctly set up; the one without the From Email address was presumably not sent.

Bob