The after-submission form is missing the menu

After the form is submitted I get the thank you message but on a page which is different from the others, the main thing is that the menu is missing. I have another form on the same website and everything is fine so I suppose it's not a template issue but a wrong configuration on my part of the "exit" function of that particular form. What would you suggest to look at to correct this?

One thing I noticed is that while the correct-displaying form on exit show this URL www homepage com/name of form..., the one incorrect on exit shows www homepage com/index.php... I removed the redirect field but still the same page with no menu.

Hi Alistair,

The most likely explanation is that the Menu module is only being published on selected pages.

Bob

Hi, that was the first thing that came to my mind too, unfortunately it's published on all pages, but thanks for the answer.

Hi Alistair,

Except that evidently the menu module isn't being shown on all pages??

Two possible solutions:

a. Use a hidden menu item for the form On Submit - see this FAQ

b. Use a RedIrect action at the end of the On Submit event to send the user to a 'Thank You' article.

Bob

Hi,

Joomla uses 2 parameters to identify pages, "option" and "itemid", so if you have a field with this name in your form then it may cause conflicts.

Best regards,
Max

Hi,

Joomla uses 2 parameters to identify pages, "option" and "itemid", so if you have a field with this name in your form then it may cause conflicts.

Best regards,
Max

Is this something I should look for in the Chronoform component settings or in some other areas of Joomla (which I can't find)

Hi Alistair,

You can have problems if your form has an input element with a name that is used elsewhere by Joomla! or by ChronoForms. I doubt that is the problem here.

By all means PM me the site URL, the form name and the pages where it is failing, and a SuperAdmin login and I'll take a quick look.

Bob

Please drag the Redirect User action into the On Submit event itself (not into the On Success event of some other action). It needs to be the last action in the event.

I'm not too clear on this procedure, whether I put the "Redirect" action before or after the "Thank You Message", the latter just disappears, I mean no thank you message is shown, the user is straightaway directed to the URL I specified. While if I remove the "Redirect" altogether I just end up with this incorrect URL.

Hi Alistair,

Well yes, the ReDirect action redirects the User to another page so the CF Thank You page isn't shown.

You can redirect to a page with a 'Thank You' article; you can redirect to an existing page and show a Joomla! system message as a 'thank you'; or you can add a hidden menu item for the CF Thank you page to give you a custom URL.

Bob