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Mailer Error: Could not instantiate mail function.

rholzler 26 Aug, 2016
I am using ChronoForms on both the live and development sites below. The development site will not send contact form messages despite the fact that the settings are the same as the live site.

Any suggestions/ideas on how to resolve this problem?

Mailer: PHP Mail (both sites)
PHP Version 5.6.25
URL: http://autumnofsarasota.com/newsites/aaa/contact.html

We are sending using the same FROM NAME and FROM EMAIL (noreply[at]autumnofsarasota[dot]com) on both sites. The TO and BCC are the same on both sites.

Debug Output:

Mailer Error: Could not instantiate mail function.



Data Array

Array
(
[chronoform] => ContactUs
[event] => submit
[firstname] => Robert
[lastname] => Holzler
[phone] =>
[email] => [REMOVED FOR POST]
[community] => Autumn of Sarasota
[CareOptions] => I-Lite
[message] => This is a test of the contact form at [REMOVED FOR POST]
[button8] => Submit
[ContactUs] =>
[ip_address] => [REMOVED FOR POST]
)

Array
(
)

Errors

Array
(
)

Debug Info

Array
(
[0] => Array
(
[Email] => Array
(
[0] => An email with the details below could NOT be sent:
[1] => To:[REMOVED FOR POST]
[2] => Subject:Autumn Assisted Living Website Submission
[3] => From name:noreply[at]autumnofsarasota[dot]com
[4] => From email:noreply[at]autumnofsarasota[dot]com
[5] => CC:
[6] => BCC:webadmin[at]grapeinc[dot]com
[7] => Reply name:
[8] => Reply email:
[9] => Attachments:
[10] => Array
(
)

[11] => Body:
<table>
<tr><td>First Name</td><td>Robert</td></tr>
<tr><td>Last Name</td><td>Holzler</td></tr>
<tr><td>Phone</td><td></td></tr>
<tr><td>Email</td><td>webadmin[at]grapeinc[dot]com</td></tr>
<tr><td>Community</td><td>Autumn of Sarasota</td></tr>
<tr><td>Care Options</td><td>I-Lite</td></tr>
<tr><td>Message</td><td>This is a test of the contact form at [REMOVED FOR POST]</td></tr>
</table><br /><br />IP: [REMOVED FOR POST]
)

)

)
rholzler 26 Aug, 2016
Calculus00,

Yes, I saw that post. It does not provide any clear information on why this problem would be happening.

This is not a XAAMP or local server.

We are using ChronoForms 5.0.1 with PHP Mail and it is working under Joomla 2.5.28, but not under Joomla 3.6.2 with ChronoForms 5.0.12.

We use a exchange mail server and it would be difficult to get a dedicated SMTP account setup just to run tests.
GreyHead 26 Aug, 2016
Hi rholzler,

As this is working on one site but not on the other it probably isn't directly a ChronoForms problem but one with the mailer settings. The first thing that I would check would be to change the From Email address on the development site to match the domain name there.

Bob
rholzler 26 Aug, 2016
Yes, I did think of that. Actually our hosting server would not allow the software to send unless the domain names match.
See the attached screen shot.
GreyHead 27 Aug, 2016
Hi rholzler,

Ah, I had wrongly assumed that the development site was in a sub-domain :-(

The only other suggestion that I have is to check with your web-host.

Does the development site send from an 'Email a Friend' link in an article?

Bob
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