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Hi techs,

We are still getting some emails coming in that don't have the email of the sender in the header or listed in the body of the email. All the fields are set to required. Also I have JS validation on load, and on submit we have submit time and server-side validation.

Submit time is set at 10 seconds, should it be more like 2 seconds?

Not sure what else to do! Any suggestions?

Form is: http://www.standupgirl.com/contact-becky-new.html

Thank you for your help!

Diana

Hi Diana,

Is it just the email that is missing? The other form data is there?

I don't understand how that is happening if you have serverside validation for the email element?

Can you replicate this when you submit the form or is it only when users submit?

Do you have a DB Save action with an audit trail of records? If so there any pattern in the 'missing email' submissions.

Bob

Hi Bob,

It only happens to the email fields. I added another one as a repeat yesterday and even that one won't come through.

I have tested the form several times and don't have the issue. As for when, there is not particular pattern in the database.

Attached is the header information and screenshot of the same database record.

Something is not set up right I guess......

Let me know if you want to personally look at the form in my backend.

Really appreciate your help Bob!

Diana

Hi desertdiana,

By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

Bob

Just sent you the login info.....................Diana

Hi DesertDiana,

The Server Validation action didn't have any inputs set. I've added 'Not empty' and 'Email' checks for the email input. Let's see if that makes a difference.

I also saw that you have the RSFirewall installed with Filtering enabled on POST data - I don't know how this works but it might perhaps be filtering the form data . . .

Bob

Thank you Bob for looking at my settings. So far no missing emails but if it happens again I'll try turning off the firewall filtering next.

Will be in-touch with any results.

Kindest Regards,

Diana