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I am having intermittent issues trying to save user information with a form

I have

   On load
--HTML (Render Form)

On submit
--custom code
<?php
$user = \JFactory::getUser();
$form->data['user_name'] = $user->name;
$form->data['user_id'] = $user->id;
?>

--DB Save

--Debugger
Array
(
    [option] => com_chronoforms5
    [chronoform] => CoachingSessionRating
    [event] => submit
    [coachee] => 1
    [coachsessiondate] => 03/04/2016
    [relateradio2] => 3
    [structureradio2] => 4
    [button4] => Submit
    [user_name] => 
    [user_id] => 0
    [id] => 7
)

Hello steve@t3living.com,
I'm not a Chrono professional, but after checking your new post, I think that the following links may help:
How can I ask new users for information and not ask logged in users?
How can I add a User to a User Group?
How can I get information about the user?
P.S: I'm just an automated service😉

i have read those and followed them

Hi steve,

This looks to be what I would expect if the user is not logged in.

Bob