Forums

So I've read http://www.chronoengine.com/forums/posts/f26/t86134.html regarding this issue, but I'm not entirely sure that the suggestions made fit my issue entirely.

You see I have two forms. Set up practically identical to each other. Both are using the same 'toUser' and 'toAdmin' settings for both the 'From' and 'To' emails.

The problem is that on Form One, both User and Admin will receive the emails quickly. One Form Two, only the User will receive the email and not the Admin.

So how is it that with two forms, identical to each other in setup don't work the same?

Hi toad,

Because they aren't the same???

There is no information here to give you an answer that is more useful. If ChronoForms sends the emails it does so immediately. If there is a delay it is somewhere after that. It could be that your mail service sees one as potential spam and queues it for further checking.

Bob

I've checked with hosting and they have no record of issues with outgoing/incoming email. I've checked all of my folders (Trash/Spam) and there is no admin email from Form Two.

HI toad,

Is the problem that they are delayed? or that they are not sent at all?

Bob

As of now, only one Admin in the 'To' box of Form Two has received the email; there are two more emails in the 'To' box that never received it and the form was processed around 4pm yesterday. The one admin email that was received took 15 min. since the time the Form was processed.

It is not 8:46am and the other two Admins still have not received Form Two's Admin Email. There's no problem with Form One!

Hi toad,

Please make sure that you don't have any spaces between the emails in the To Email box (just a comma) - that's the only technical reason I can think of why they might not be sent. Other than that it's probably a problem with the mail server somewhere.

Bob

(facepalm)...Yep. There was a space.
Thank you for the clue!