Haven't edited forms in almost a year as we have had no need to so do not know what event/change over the last year could have cause this to stop working, but today I was requested to update the text and field size of one of the form fields on two of the three forms we have and every time I click any form link to edit it, it just takes me to a blank page.
I had a slightly earlier version of Joomla and just today updated to the 3.4.8 to see if that would change anything but nothing changed everything still had the same errors, so that didn't help at all.
The forms work fine front end, the rest of the admin interface seems to work, I successfully went into settings, backed up all 3 forms, deleted and restored one of them and it still worked on the front end.
Loading new form takes me to the same blank page so I cannot try adding new forms either.
There is a little red error message next to each forms edit link saying 1 Issues but I think that has always been there and never had this problem before in the past when i first set these forms up.
Very recently we did move servers and copy all files and databases to a new server, but like I said I don't know if this was working before or if it was already broken.
Is there anything I can try to do to fix this problem other than removing the whole thing reinstalling it and trying to restore the forms from backup and see if they work?
Thanks
Michael
Hi Bob,
Thanks for the prompt reply.
I already tried changing the error reporting to maximum and nothing has changed on the page in admin or when I click the form name to edit, the diagnostics column still says 1 Issues and the page after clicking the edit link is still completely blank not even anything in the source code at all, so I am unable to edit forms, clicking new also still generated a completely blank page no error messages anywhere to be seen.
The forms themselves seem to work, they load up just fine no error messages there either and I have had form submissions coming through on a regular basis every few days or so without any problems.
The only thing I can think of to do is to remove the whole component and try adding it again and restoring my backups of the forms.
Thanks
Michael
Hi Michael,
By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.
Bob
I sent you the info via PM, if you can spot anything I haven't great, if not I will just try reinstalling the whole thing and see if that fixes the forms.
Thanks
Michael
Hi Michael,
I took a look and tried a couple of ways to see if I could work out what is happening but found nothing useful.
Maybe some kind of server security setting is blocking the loading????
Bob
Yeah what ever is going on I do not know but I tried uninstalling and reinstalling the entire Chrono Forms package then restoring the forms from backups but all that did was stop the forms working on the front end now as well as still having the same problems within the back end admin, also I noticed the install actions button did not function correctly when trying to upload the tcpdf action via that it also took me to a white page.
So for now I am just trying to get the forms working again on the front end and will contact the host to see if there is maybe something with the new server we are using that could be blocking this functionality somehow.
Thanks
Michael
I had another quick question.
Since I currently am unable to use the web interface to make a crucial edit to a couple of our forms, while I try and figure out what is causing this problem could you tell me how I would make the edits directly in the database.
I noticed a lot of the stuff in the chronoforms tables looks like some kind of encrypted code and I have no ideas where to begin to be able to edit what I need.
All we need to do is change the text that gets displayed next to one form field and change the length of the form fields max input and the size it displays.
Any help would be appreciated.
Thanks
Michael
Hi Michael,
I would not try to edit the forms directly in the database. IIRC the data is base-64 encoded and while you can decode it easily enough there is IMHO too high a risk to try editing and getting the re-encoding right. I used to do that in CFv4 but gave up with CFv5.
What you may be able to do is to export the form and restore it to another Joomla! site - edit the form there, then re-export and restore. (Or do the same with a form record from the database table.). You will end up with a duplicate form, and newly restored forms are unpublished by default, so a bit more work is required to get the new version into use but that should be possible.
Bob
Thanks I did just that on another installation of Joomla hosted elsewhere and that did the trick, just had to update some modules and get the forms back live.
Are there any other known components or modules etc. that could be interfering with ChronoForms in some way, perhaps something like that could be causing the problem as I know from past issues with other extensions that it can sometimes happen.
Hi Michael,
I most often see problems with 'security' extensions, occasional with 'Site Admin' templates or extensions, occasionally with server security settings. ChronoForms creates some very big forms in the admin area and they can sometimes look out of the ordinary because of that.
Bob