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I have had people saying that they filled out my form, but I am not receiving the form by email. Usually the ones who say this are submitting from some kind of mobile device. I know that java must be enabled, but from what I have read, most mobile browsers now support java?

I tested my form from my own mobile phone (Samsung Galaxy S3 with stock Android browser with Java turned ON) and the form appears to work, including the captcha code, and I get the "success" message that my form was submitted. However, I never receive the emails. I do receive the emails when I test with a desktop or laptop PC.

Is there something that can be done to fix this? More and more people are using only their mobile devices and some don't even own a PC anymore, so it is rather important to address this issue.

Hi pgrgrl.

It's JavaScript not Java and it has nothing to do with the emails being sent or not as they are sent from your web-server, not from the mobile device.

It's more likely that the way you have the form or emails configured is causing the problem. Please see this FAQ.

Are you saving the form submissions to a database table? if not I suggest that you do - that gives you a backup record and can be invaluable in tracking down problems like this.

Bob

It is not a new form, it is one I have been using for a number of months. I do receive the emails when I test the form using a PC, and I receive many form submissions from users. However the ones recently that I have heard have not come through were submitted with Mobile devices, not computer. Any my own test from my mobile device did not go through. So I do not think there is any type of problem with the e-mail or form configuration, else I would not receive any emails at all?

I will check and see if the records are in a database table.

Hi pgrgrl,

Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Note: if you are using the Easy Wizard you can turn on Debug on the Others tab in CFv4 or the Setup tab in CFv5.

Bob

Sorry, Bob. This was a mail server issue, not a form issue.