Email SMTP error

Hello, sory my bad english but not use google tradutor xD

I configure Chonoforms = Joomla configuration SMTP but emails not sent, and show "SMTP connect() failed" i try other ports, i try security ssl and tls but nothing, in phpmailer sent correctly but administrator desactivate for security, in mode SMTP not sent is the problem😫 and joomla global configurations i use normal and sent. Please help me, my boss kill me xD


Pringle😀

Hi pringle,

If you leave the ChronoForms settings empty then the Joomla! mailer will be used. Please try that.

Bob

Hi GreyHead,

I try chronoforms settings empty but dont sucessfull, i continue with problem for sent and receive, i try empty but continue dont run, Sory, please help me :c

Pringle😀

Hi pringle,

By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

Bob

Sory but my boss dont aproved.

I can zip files chronoforms? or more prints?

Hi pringle,

You can take a form backup using the Backup icon in the Forms Manager toolbar and post it here. That may not help if the problem is with the way you have the site mailer or CF mailer configured.

Bob

Hi Bob, i need your help, i reinstall chronoforms V5 files, and continue error... i report error and in report check website.

This is private content

Hi pringle,

I can tell nothing about this from the form in the front-end of the site.

The error message that you posted says 'Incorrect Authentification Data' so I suggest that you check the mailer configuration. This may be in the ChronoForms SMTP settings if you are still using those, or in the site Global Configuration.

Bob