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Someone created a 'contact us' form awhile back for my website. I don't know how to access the text at the top of the form, so I can now change the address. Any suggestions would be appreciated.

Hello pcoaching,
I'm not a Chrono professional, but after checking your new post, I think that the following links may help:
I have just started using Chronoforms V4, What should I do?
How can I ask new users for information and not ask logged in users?
P.S: I'm just an automated service😉

Nope didn't help.

Hi pcoaching,

Got to the ChronoForms Forms Manager, click on the Form Name link - that should open the form settings, click on the Designer tab and look for a Custom Code element near the top, click the Edit icon at the right.

That's for CFv5 - you may have an older version in which case the instructions are a bit different.

Bob

In the Designer tab, I went to 'code.' The code that shows there is for the dropdown. It doesn't include the text at the top of the page that contains the contact us form.

You can look at this page maybe to see what I'm talking about. I want to change the mailing address.
https://processcoaching.com/contact

Thanks.

Hi pcoaching,

Hmmm . . . I'm not sure how this has been done. The text is inside the form wrapping <div> but outside the <form> tags. By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

Bob

Hi Greyhead,

My contact us form had been working fine until someone let me know today that the captcha wasn't working. I checked it and she's right. I get "You have entered a wrong verification code!" What's really strange is that if go into the back end in Joomla and go to ChronoForm, and click on 'test form,' and send that form, that captcha works!

Both avenues of getting to the contact page has the same url: http://processcoaching.com/contact

I'm very perplexed! And would greatly appreciate your help.

Thanks in advance.

Hi pcoaching,

I'm not clear what is happening. I consistently get the error message.

I do notice that there is a mixture of http and https URLs being used on the site and I wonder if this is part of the problem. The form submit url is showing up with http:// but most of the page is using https://

Do you have a livesite setting in the site Configuration file?

If you manually set the form Action URL in the HTML (Render form) action to https://processcoaching.com/index.php?option=com_chronoforms5&chronoform=contact_us&event=submit dos that work?

Bob

Hi Bob,

The site does resolve to https and it has been that way for years now with no issue in the contact form.

How would I manually set the form Action URL in the HTML (Render form) as you suggest?

Thanks again!

Hi pcoaching,

If you are using the Advances Wizard then edit the form, open the HTML (Render form) action and paste it in. If you used the Simple Wizard then you have to change the form Setup Mode to Advanced in the General tab and save the form before you can see the action. Please don't change the Setup Mode back afterwards.

Bob

Hi Bob,

The form Setup Mode is already set to Advanced, without my doing anything. Now what do I do?

Thanks much.

Hi pcoaching,

Please click the edit icon on the HTML (Render form) action and add the Action URL.

Bob

I added the following the the HTML (Render form): https://processcoaching.com/index.php?option=com_chronoforms5&chronoform=contact_us&event=submit

The attached screenshot shows the page that appeared next when using the contact form.

Hi pcoaching,

This server could not prove that it is processcoaching.com; its security certificate expired 50 days ago.

Bob

Wow Bob! Thanks for that find! Our SSL certificate was not automatically updated. Now it is thanks to you!

However though the contact us form does resolve to https://processcoaching.com/index.php?option=com_chronoforms5&chronoform=contact_us&event=submit, I am still getting the following error message: 'You have entered a wrong verification code!'

What next?

Oh, and happy Easter! Maybe you're chasing Easter eggs and not on the computer. I would completely understand!

Hi Pcoaching,

By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

Bob

Hi Pcoaching,

The problem appears to me to be that the Captcha code is not being saved to the User session when it is created. I spent a long time poking around and adding test code. The Captcha is submitted correctly from the form but the check then compares it against an empty record so it always fails. I don't see any obvious explanation for that.

I suggest that you try updating the latest release of CFv5 - it's possible that will make a difference. If it doesn't fix the problem then I suggest that you switch to use Google ReCaptcha 2 (NoCaptcha) which doesn't use the Joomla! session.

Bob

On the downloads page, I see 3 choices. Should I update the component, the module or the plug in?

Hi pcoaching,

The component is the main part. Please see this FAQ

Bob

I installed the latest component, and the contact form is working! What a relief! Thanks so much Bob.