Forums

hi guys,
first of all: great product! Really love it. But I do have a Problem with the german Umlaute. I did a big search in the entire Forum and found quite some hints but no one really helped me so here is my problem:

Made a Contact Form here: http://sponsel-regus.de/de/kontakt-service/anfrage
The important information:
- don't have any validation expet the "required" in the regualar fields (only email has a validation)
- joomla is set to utf-8
- the form method was set to file or post
-the encoding works for me (linux user) but not for the customer (windows)
- when I print the header in the email I cant finde any information about the acutal encoding

My question is how can I set the encoding? Is there a possibility to set the email encoding to utf-8 with a custom function or in the email action itself?
Was working and testing on that subject for almost a whole day, really need a quick advice.

Thanks.

Hi tonkom,

What exactly is the problem? Is it that Umlauts in the user data don't show correctly in the email? But only when the email is sent to the client, not to you?

It sounds like a problem with the client's email reader to me :-(

Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Note: if you are using the Easy Wizard you can turn on Debug on the Others tab in CFv4 or the Setup tab in CFv5.

Bob

hallo bob,
thx for your answer. And yes - only in the email from my client.
I allready tried the dubugger - doenst show any erros, just the array which is correctly coded:

Data Array:

Array
(
    [chronoform] => ZimmerReservierung
    [event] => submit
    [emailbetreff] => Anfrage von Äntön Schreiber
    [emailsender] => Äntön Schreiber
    [anrede] => Herr
    [vorname] => Äntön
    [nachname] => Schreiber
    [email] => info@tonkom.de
    [telefon] => asdf
    [strasse] => Irgendeine Straße mit ÖÜL 1
    [plz] => 12345
    [ort] => Gößweinstein
    [fax] => FAX
    [anreisetag] => 05.08.2014
    [ersatztermin] => 06.08.2014
    [uebernachtungen] => 1
    [erwachsene] => 1
    [kinder] => 1
    [alterkinder] => 1
    [nachricht] => Test mail - bitte weiterleiten.
    [prospektanfrage] => 1
    [absenden] => Anfragen
)

No erros

No Debug Infos

One more information for you:
I added a a "header print out" in my email so I can see what is included in this. It shows a lot of information but no infos about "Content-type or charset". Normally that would be in the header or am I wrong?
All information I can get out of the email:

Authorization: Host: sponsel-regus.de User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:31.0) Gecko/20100101 Firefox/31.0 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Language: de,en-US;q=0.7,en;q=0.3 Accept-Encoding: gzip, deflate Referer: http://sponsel-regus.de/de/kontakt-service/anfrage Cookie: 232e74f64098e9156e4ffbcca9c24eff=de-DE; 232e74f64098e9156e4ffbcca9c24eff=de-DE; _ga=GA1.2.1825258494.1406894985; 9e0fec2889c27615bffffccd029eca5c=cde83be4b17cc1eb2af6f5add6a29a45; 232e74f64098e9156e4ffbcca9c24eff=de-DE; b5e3cc92fda8c1e3995f7c2959085c5d=1e53eafa406e0b0366d5724ff06f7861 Connection: keep-alive Content-Type: multipart/form-data; boundary=---------------------------66679294117198667761766896951 Content-Length: 2484 

Hi tonkom,

Hmmm . . . I can clearly see where the content type is set in CFv4 - I can't find it in CFv5. This may be because it isn't there, or that I'm looking in the wrong place. Please ask Max to take a look using the Contact Us menu above and linking to this thread.

Bob

Your Accept-Language string is missing the q=0.8 code for de.
It should be:

Accept-Language: de;q=0.8,en-US;q=0.7,en;q=0.3

Rob

My suggestion was not correct.

Accept-Language: de,en-US;q=0.7,en;q=0.3 means use German and use on of the others when not available.

Have you tried it with different mail programs.
It seems that outlook.com has a problem with non ascii characters.

Rob

Hi RobP,

I don't use outlook.com so don't have any way of testing that. But I would expect that other users would have reported this as an issue by now . . .

Bob

Apparently they did.

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/german-umlauts-in-email-address-not-working/5cc99235-5f5c-48f9-8b99-7e7236585126

Unfortunately Microsoft is not very good at listening to user complaints.
(they decided to wait to april 2015 to put the start menu back in windows)

Rob

Hi RobP,

I think that the last post there just about sums it up. How weird that they aren't supported ???!

Bob