problem with Webmail Gmail for reply to

Hi

I fixed the problem with the hack mentioned in FAQ for dynamic reply to. I have the problem only with Gmail client. If Chronoforms sends the form to hotmail, "dynamic reply to" works but not if the same form is sent to Gmail adress, when I hit reply to in webmail of Gmail, the answser goes to static email.

Is there a special parameter for Gmail.

Thanks for your help

Yades

PS : In order to be more precised, I did some test and the problem of dynamic reply to is only on webmail Gmail. It works well if I reply with my Gmail account on Outlook. I would like it works with webmail client too.

Hi Yades,

I use Gmail in Chrome and haven't seen this particular problem :-(

Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Note: if you are using the Easy Wizard you can turn on Debug on the Others tab.

Bob

Hi Bob
This is the debug: I put xxx for confidentiality

Data Array:
Array
(
[chronoform] => formulaire_st_leon
[event] => submit
[format] => html
[Itemid] => 207
[option] => com_chronoforms
[view] => form
[reponse1] => yanxxxx
[nom] => desxxxx
[telephone] => 0102
[reponse2] => [email]yanxxx.xx@xxxxxoo.fr[/email]
[objet] => Information
[message] => message test 6
[chrono_verification] => 3mqqj
[input_submit_8] => Envoyer
[ce36f21c0501be72eb19xxxxxxxxx] => 1
[chronoform_data] => Array
(
[cf_uid] => 41d7f7744b803a0f120730ef23470df2
[cf_created] => 2012-11-25 09:58:29
[cf_ipaddress] => 2a02:8420:62ce:e100:f13a:xxxx:xxxx:xx
[cf_user_id] => 0
[chronoform] => formulaire_st_leon
[event] => submit
[format] => html
[Itemid] => 207
[option] => com_chronoforms
[view] => form
[reponse1] => yanxxxx
[nom] => desxxxx
[telephone] => 0102
[reponse2] => [email]yanxxx.xx@xxxxxoo.fr[/email]
[objet] => Information
[message] => message test 6
[chrono_verification] => 3mqqj
[input_submit_8] => Envoyer
[ce36f21c0501be72eb19xxxxxxxxx] => 1
[cf_id] => 35
)

[chronoform_data_cf_id] => 35
)
Validation Errors:
Array
(
)
yannick
Toute l'équipe de l'école Saint Léon vous remercie pour votre message. Nous allons le traiter dans les plus bref délai.
Debug Data
1. Core Captcha
1. Passed the core captcha check!
2. email
1. 10
1. Result An email has been SENT successfully from (Ecole Saint Léon)contact@ecolexxx-rouen.fr to [email]contact@ecolesxxx.fr[/email],yxxxs@auditxxx.fr
2. Body
Par téléphone au 02.35.98.02.97
Formulaire de Contact
Prénom* yanxxxx
Nom* desxxxx
Téléphone* 0102
Email* [email]yanxxx.xx@xxxxxoo.fr[/email]
*Champs obligatoires
Objet Information
Message message test 6
Saisir le code 3mqqj
3.

Submitted by 2a02:8420:62ce:e100:f13a:xxxx:xxxx:xx
4. Attachments array ( )

This is the email:

Par téléphone au 02.35.98.02.97
Formulaire de Contact
Prénom* yanxxxx
Nom* desxxxx
Téléphone* 0102
Email* [email]yanxxx.xx@xxxxxoo.fr[/email]

*Champs obligatoires
Objet Information
Message message test 6
Saisir le code 3mqqj


Submitted by 2a02:8420:62ce:e100:f13a:xxxx:xxxx:xx

PS: You're right problem comes from IE and FF because it's works with Google Chrome
Yades

Hi yades,

I'm sorry, I forgot that the Debugger code for the standard Email action doesn't show the Reply To address :-(

If you look at the Email headers on the received email what do you see in the Reply To addresses?

Please see this FAQ which may explain the problem.

Bob

Hi Bob

In the Email header , reply to was OK. I found whence problem came from thanks to your indication. I had the same email address in fields TO and From email (static). Then I changed Email address in order to have different address and now it works well in Gmail webmail.

There was no problem with outlook with identical fields To and From email. Probably Webmail is more sensitive.

Thanks for your help.

Yades

Hi Yades,

That makes sense. If GMail sees that the To and From Email addresses are the same then it decides that it must be a mistake - why would you email yourself? - and deletes it.

Bob