Forums

Hello!

I have a strange problem regarding mailing via chronoforms. We have two forms on our site, one is the standard Joomla contact form, the other is a chronoform.

We use SMTP to send the mails received through the forms. From reading the forums, I believe that both forms share the standard Joomla SMTP settings (very sensibly). However, the standard Joomla one sends fine (I can confirm a received email too) and the chronoforms one does not and reports an SMTP error as follows:

"SMTP Error! Could not connect to SMTP host."

Both forms email to the same address, although this shouldn't be relevant.

Do you know what could be causing this?

Thanks.

Hi bigspring ,

Joomla! is a bit erratic with the mailer error messages :-( It could come from several different problems.

Please turn debug on for the form temporarily; then submit the form and copy and post all of the resulting output - including the 'dummy' email - here (or PM it to me if you prefer).

Bob

Bob

Hey!

Here's the debug report, which doesn't shed much light for me I'm afraid!

I've replaced any sensitive data. In case you do need it, let me know and I'll PM you.

Thanks.

From: Jon Martin [xxx@gmail.com]
To: [email]contact@xxx.co.uk[/email]
CC:
BCC:
Subject: Feedback Form

Name: Jon Martin Invoice: 2 E-mail: [email]xxx@gmail.com[/email] Feedback: test Submitted by xxx.xxx.xxx.xxx

Files:
Form passed first SPAM check OK
Form passed the submissions limit (if enabled) OK
Form passed the Image verification (if enabled) OK
Form passed the server side validation (if enabled) OK
$_POST Array: Array ( [name] => Jon Martin [invoiceno] => 2 [email] => [email]xxx@gmail.com[/email] [feedback] => test [4951f068b78ce5585efd554120bfcf7f] => 1 [1cf1] => 224234b9861f78eaafb8d08121aa99c8 [chronoformname] => feedback )
$_FILES Array: Array ( )
Form passed the plugins step (if enabled) OK
An email has been SENT successfully from (Jon Martin)xxx@gmail.com to [email]contact@xxx.co.uk[/email]
Debug End
Redirect link set, click to test:
index.php?option=com_content&view=article&id=82&Itemid=31

Hi bigspring,

Please try making the From Email address match the domain name e.g. [email]info@mydomain.com[/email]

Bob

It already is I'm afraid. Any other ideas?

Hi bigspring,

Did you change it here?

From: Jon Martin [xxx@gmail.com]

Bob

Hi Bob - sorry, seemed to miss the notification email for your reply.

Yes, I changed it there myself. All email references were changed before I posted the debug info on the forum.

Hi bigspring,

Tough to check when all the key parts have been edited :-(

Please PM or email me an unedited copy of the debug page.

Bob

hi. i am having the same problem. Did you ever get this sorted?

Hi glens1234,

This is usually a problem with the mailer setup.

Bob