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Error on Security image

danielitob 04 Jul, 2022
Hi, i have a Contact Form but when i submit the form i have always a message error on Security Image, even if the selected image is correct.
If i complete the form by Admin view, i don't have this error and in View log i see the request too.

IF i load this form in other site (with the same Joomla template and same joomla version), it's work. So the problem is only with this site.
If i restore in this site a "working" contact form created for another site of mine with the same joomla template and the same version of Chronoform, this form does not work, I always have an error on the security image. it's like the problem is some configuration on this site

Someone can help me to understand and solve the problem?

This is the form: https://www.apper-srl.it/#contatti

Joomla version: 4.1.5

thanks and regards
danielitob 09 Jul, 2022
Anyone can help me? thanks and regards
GreyHead 16 Jul, 2022
Hi danielitob,

The problem may be because you have two forms on the page and ChronoForms isn't handling the two Security Image checks correctly. Does it work if you view just one form in the page?

Bob
danielitob 17 Jul, 2022
Hi, thanks for reply. If I use only one form in the page it works correctly. How can I do?
If I buy the component and use the recaptcha, it will work with 2 forms in the page?

regards
GreyHead 18 Jul, 2022
Hi Danielitob,

I believe so but I'm not fully familiar with CFv7 :-(

You can work round the problem with the free version by using links on the page that open up a selected single form on a new page.

Bob
danielitob 20 Jul, 2022
Hi, thank you for reply.
Since I need to insert 2 forms on a single page, who can I ask about using the "recaptcha" in 2 different forms on the same page? thank you!
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