You didn't select the correct image.

Hi
I have the problem, that the message "You didn't select the correct image." will come by submit a form.
When i delete this in the form and make a form without Security Image, then the form will be sent - but not 1 x to the
mailadress - it will sent 3 x the same in the same second.
i mean, the security image will failed on this in the background.
can you help me?

this is by the basic contact form from chronoform.

hi
so - i have found anythings on the web. now, i have this situation:
when i open the form with menu, the form will work. when i open the form with plugin (in a contribution), the form will work, but on sending, i have the message "You didn't select the correct image."

Just commenting to say I see your post, so you know you're not being ignored, but that I don't know how to help. You'll have to wait for Max to help you with that one I think

hi
ok - i will wait. but i have see - other user's have the same problem.
thank you for qour comment. i hope, this can be solved in next time.
greetings

Hi,
​
If you are using the ChronoForms content plug in then please disable it and try again.
​
Let me know

hi max
you mean "ChronoengineGcore2"? I have disable and enable this. Then i have tried new. With same result...

form is here: https://www.mgsoft.ch/cms/kontakt
you will a admin login for the joomla backend?
how can i submit the login secure?

hi max
you need backend-login?

hi admin
this was the whole support/answer to the problem? one commitment: If you are using the ChronoForms content plug in then please disable it and try again.
in that case i have to think about buying this component ...

Not cegcore2, there's a seperate content plugin. What chronoengine plugins are listed in your manager

in joomla, when i search with "chrono", i will find:
​
ChronoengineGcore2
ChronoForms6
ChronoForms6 Package

details:
ChronoengineGcore2-SitePlugin-1.0
ChronoForms6-Administrator-Komponente-6.1.4
ChronoForms6 Package-Site-Paket-6.1.2

in the zip installation-file i find nothing from another plugin. another plugin will not installed by new installed chronoform 6. in older versions, it was a plugin. but now, nothing in chronoform 6 installation...

ok - now i find in a older folder from my pc a "plg_chronoforms6.zip". I have installed this and now - WOW - it will works.
BUT - why is this not in the installations-zip from chronoform 6?? - or - where i can download this on your website??? i found nothin...

details from plugin i have:
​
Chronoforms6-Site-Plugin-V6.0-April 2017

ok - you say:
[h2]Chronoforms v6.0.18 update[/h2]


Created: 19 May 2018
We are pleased to announce the release of Chronoforms v6.0.18, the new release has the following changes:

1. Few minor fixes.
2. Admin interface improvments.
3. You can now use the {chronoforms6}form-alias{/chronoforms6} shortcode anywhere, either inside an article or another extension, the shortcode will be replaced by the form, additionally the form will be unaffected by the Joomla cache and there is no ndeed to install the Chronoforms6 content plugin.
4. New option added for elastic validation.

in this case, the content plugin is not needed anymore. then, i have the problem actual (see first post):
​
Hi
I have the problem, that the message "You didn't select the correct image." will come by submit a form.
When i delete this in the form and make a form without Security Image, then the form will be sent - but not 1 x to the
mailadress - it will sent 3 x the same in the same second.
i mean, the security image will failed on this in the background.
​
you can see the form on: https://www.mgsoft.ch/cms/kontakt
actual, i have set the content plugin on deactivated. now, when i send the form, the message is "You didn't select the correct image."
​
with the new function, described in point 3 for you (...there is no ndeed to install the Chronoforms6 content plugin) somethings will not work.
Can you now help me in this case?

Send me access details and I'll have a look

ok - where can i send the login?

Now you can try...

you can made, what you want. i have backup🙂.... no problem

no news?

no answer is also an answer🙂...
unfortunately i (and my customers) can not wait any longer, since no answer from you since yesterday/09:52, if the problem is at least tackled.
so I'll probably have to say goodbye to chronoforms. pity, I was very happy with it so far.

I turned on the plugin, and it appears to be working now.

you write on 18.06.:
We are pleased to announce the release of Chronoforms v6.0.18, the new release has the following changes:

1. Few minor fixes.
2. Admin interface improvments.
3. You can now use the {chronoforms6}form-alias{/chronoforms6} shortcode anywhere, either inside an article or another extension, the shortcode will be replaced by the form, additionally the form will be unaffected by the Joomla cache and there is no ndeed to install the Chronoforms6 content plugin.
4. New option added for elastic validation.

​
an in the next post's i have write, that i found the chronoform content plugin and with this will work the form!!!!!
So - your answer "I turned on the plugin, and it appears to be working now." can not be serious??!!!
I know that for a long time that it works with the plugin.
​
the plugin is no longer downloadable on the website and I would like to continue using chronoform in the future.
​
So the question is: why does not it work without plugin - even though you write that it should work without it?

By the way: I received the form 08:06 three times. You have probably but then only received the message that the captcha was not right.

Yeah I was testing it and didn't put the event load in the fail condition.
​
And I was serious. I can't keep a track of all the different threads and posts on here.
​
Having a look at some other things, I'll let you know.

For some reason the secicon code being stored in session is being overwritten when submitted, so that when checked it's getting the wrong value. I'll investigate more in a few hours, have to go out now.

hi
no problem. for me it is only important that this problem is treated, since in the future the plugin is no longer available.
thank you for your effort!

While I'm sitting here at swimming, why not just use recaptcha?

...and...if I can help (test or similar), get in touch ...

i have tested with recaptcha. this will work.
But chronoform should also work otherwise (original) with security image. or else give her the plugin again as a download.
In addition, I do not always want to have to solve the codes of Google for the websites for external websites.

the chronoforms system plugin is supposed to replace the content one, if it doesn't work for you then I guess something on your website is conflicting with it, does the form work correctly in the admin area? Does it work when you click the view link in the forms manager?

the form work correct:
- in the admin area, when i click the view link
- in frontend, when i open the form directly with a menupoint
only, when the form ist open in a article with "{chronoforms6}form{/chronoforms6}" it will not work. and this is not in one site. i have tested this on 3 different sites!!

ok - i mean, the problem is now by other users...
https://www.chronoengine.com/forums/posts/t107396/problem-with-google-captcha
​
i have purchased a 365 days Elastic abo and i hope, you can solved this issue in few day's...

Ok, please try to disable the content plugin and use the system plugin only, how does this affect the issue ?
​
Best regards

you have made somethings?... i have no update or other solution from you.
it is the same, with content plugin active it will work - on deactivated content plugin, the message

• You didn't select the correct image.

is still there....

hello - ok, i will made a new attempt...
i have a joomla-installation for testing. on this installation, i have deleted all chronoforms plugin/components etc.
then i have installed chronoform 6.1.4. this installation will not include the chronoform plg_chronoforms6. that's right. you say in a older thread, that this
function is in the component from chronoform 6. ok!
then, i have made (eg. activate) the demo form "basic contact form". here, the only change i have made, is the email-adress for me.
then, i have insert the "form" in a article with {chronoform6}formname{/chronoform6). this form/article is open with by a menupoint.
at this time, all is worked.
i can also open the form/article by click on the menupoint. the form will show - ok.
then, i fill the form and i will click on "sending". the form will try and the end is, that i have the message, that i have marked a false security icon. no mail will send.
then, i deleted the security icon function in the form. i fill out the form an the form will be sending on mail - BUT: i get 3 mails on same second!! (i mean, that
this is the problem, that i get a message before with false security-icon).
then, i installed and activated the plg_chronoforms6. fill out the form and sending. all work's fine and i get 1 mail with data from form.
​
conclusion: i mean, this is a problem in the component, that sending or processing the form 3x - then, in the background, change the security-icon 3x and by the check, the false icon is marked. but, this is only a guess by me.
​
i hope, you can read my description and can help me now.

further info: when i fill out the form by show the form with "view" in joomla backend, all is ok. the security icon is correct and the form will sending 1 x. same, when i show the form direct with menu (not in a article).

!!!! have i found the bug???
new conclusion: i had an other joomla install. here, the form have worked without content plugin 6. then, i have nevertheless installed and activated the content plugin 6. the form had worked. BUT: when i now deactivate the content plugin 6, then i will get the message "You didn't select the correct image."!
When i activate the plugin, it will work, but, i have no chance now, that the form will work without the content plugin.
when i denistall/install new chronoform 6, it works not. i become the same message not correct image. i have deleted the browser cache, joomla cache etc.
is there one thing in a sql tabel or other?

latest test this day:
​
step 1:
have a joomla-installation 3.9.10. chronoform has never been installed here.
after install chronoform 6.1.4, i have made a normal contact formular with "new - demo - basic contact form, a very basic contact form".
insert the form with {chronoforms6}formular01{/chronoforms6} in a article. then fill out the form on website. result is: You didn't select the correct image. - no mail with data.
​
step 2:
deactivated in the chronoform-admin: Check security fieldsSecurity fields (reCaptcha, security image, honeypot) will be auto checked.
fill out the form on website. result is: We have received your message, thank you! - but: i received 3 mails with data from form.
​
step 3:
made a menu-point with directly call the form (not in a article). fill out the form an all is ok. result: We have received your message, thank you! - and 1 mail to my mailbox.
​
and now - is there anyone who can take care of this problem? after all, I bought chronoform and paid...
thank's

Screenshot of your submit event please, can't see why you would get 3 emails

printscreen

lolwut

i can not upload an image!!

Snag.gy

when i will upload a image here, i become the message: Error saving the attachment file.

can i give you access to joomla? when yes, where i can give you secrets (user/password)?

hello?? i can not upload a printscreen here. Error saving the attachment file.
the printscreen is 67 kb - jpg. and other format .png or other will give the same error-message. what can i do?? is this all support in this forums? sorry, but this is not support...!!
this is nothing...😟
​
you can try at www.2e-tronic.ch/cms1
menupoints:
form in article = will show the form in a article (this will not work)
form directly = will show the form with direct call (this works)
​
and: when you give me a solution, i will give you backend login to joomla/chronoform.
​
thank you

Hi matrix,
​
Apologies for the late answer!

when i fill out the form by show the form with "view" in joomla backend, all is ok. the security icon is correct and the form will sending 1 x. same, when i show the form direct with menu (not in a article).

This means that you have some plugin on your website which affects the articles and causes this problem, please try the following:

1. Disable the Chronoforms "content" plugin.
2. Disable ALL 3rd party content plugins on your Joomla site
3. Disable the Joomla cache

How does the form work in article now ?
​
Best regards

i have not a lot plugins on this testsite. but, i have deactivated all (sure: all) content-plugin's and i have try the form. same result: You didn't select the correct image.

and: Please let us know if you have any problems with the new forums text editor, we appreciate your feedback!
yes - i have problem with upload a printscreen image! see post before....

and another thing: you write
"This means that you have some plugin on your website which affects the articles and causes this problem"
​
why work this all, when i install and activate the chronoform content plugin - i mean: plg_chronoforms6.zip
when this is active, the form will work!
​
i think - no, it is so: the handling in the integrated version (without: plg_chronoforms6.zip) is different to the handling with plg_chronoforms6.zip.

Ok, usually the repeated save/email is caused by something on the website conflicting with the form.
​
Does your form have any security fields ? please try to use a Honeypot field, does it help ?
​
The image upload issue here is known, apologies for that, please use the snag.gy website for uploading images for now

please please read the post's here. i have made many hours different thing's. and yes - other security fields will work. i have tried with google reCaptcha.
please search in your code - different things in content-plugin to integrated version without plugin.
i think, many other users have older installations (from older times) with activated plugin - then it works. but when a user made a new installation, then the problem is there.
i hope, you can find anything.
and my offer: you can have access to my testinstallation - give me a way to get you the logins... secure

this are the printscreens - and... this is all from your standard demo contact-form - such my mailadress for sending the form. not another changes i have made....
​

​
​

News!
i have made a new original install joomla 3.9.10. then install chronoform 6.1.4. made a form (based on demo-form contact form). set the form with {chronoforms6}form{/chronoforms6} into a article.
​
1. statement:
when i set the original beez3-template and try the form - all works fine
​
2. statement:
when i set my template (made with themler.com) - the form will show. when i send the form, the message ""You didn't select the correct image." will show and i get no mail.
​
3. statement:
when i install "plg_chronoforms6.zip" and activate this, all works fine
​
so we have different behavior with and without content plugin "plg_chronoforms6.zip".
​
now the ultimate question: can/will you do here somethings or not? when not, i must go to another form-solution. that would be a shame - i like chronoforms otherwise.
​
thank you

other test: honeypot works OK

So when you're using a themler.com template, it doesn't work? But when you use a different template it does work?

hi healyhatman
that's right😟... with themler template it will not work. i have the temler-template edit (delete all backgrounds and other things) to a basic template. watch here: www.2e-tronic.ch/cms2 (choin menupoint "form in article".
when i activate your content plugin, then the form works with this template from themler.
strange!
what's the differnt, when content plugin is not active?

Not my plugin, I don't work here.
​
Does it happen with OTHER themes, or a vanilla themler template that you HAVEN'T edited?

in the past, chronoform 6 has always worked (with themler templates). first, you have implementend the plugin function in component, it will not work...

vanilla template? do not tell me anything...🙂...

tested: i have download a original themler template from themler website (billionthemes-1864875-polyhedron-joomla-data.zip).
then i have installed the original template und try the form. same result: You didn't select the correct image.
your function with form in article not work with themler-themes.
i think, you must search in your code (different function/handling with and without chronoform content plugin 5).

Does it work with non themler templates?

do you read my posts???
​
i have write:
-------------------------------------------------------------------


July 12 2019, 06:06 #388155
​

News!
i have made a new original install joomla 3.9.10. then install chronoform 6.1.4. made a form (based on demo-form contact form). set the form with {chronoforms6}form{/chronoforms6} into a article.
​
1. statement:
when i set the original beez3-template and try the form - all works fine
2. statement:
when i set my template (made with themler.com) - the form will show. when i send the form, the message ""You didn't select the correct image." will show and i get no mail.
3. statement:
when i install "plg_chronoforms6.zip" and activate this, all works fine
​
so we have different behavior with and without content plugin "plg_chronoforms6.zip".
now the ultimate question: can/will you do here somethings or not? when not, i must go to another form-solution. that would be a shame - i like chronoforms otherwise.
thank you
-------------------------------------------------------------------
​
...and yes (see statement 1 + 2), with other templates the form work - with themler themes will not work
...and other yes: when the content plugin 6 is active, the form work with and without themler templates
​
can you now do research, what the content plugin makes other than the implemented code in component?

Clearly I meant themes other than the default but thanks for the snark. I don't work here, I'm trying to help you in my own time for free.

So, if all works fine with the Joomla default theme AND the system plugin then your theme is conflicting with the system plugin, but it will not be easy to find why this happens.
​
Does your theme have any settings related to the joomla "buffer" ?
​
What is the problem you have if you install and enable the content plugin ?

when i have installed and activated the "plg_chronoforms6.zip", there is no problem. the form will work ok.
i dont know, the themler theme have coding for "buffer"-sorry. but when i install a original theme from themler from the website from themler, the problem is still there. i have not made anything coding buffer self in the theme.
i hope, you can find it, what is different for using "plg_chronoforms6.zip" and not using "plg_chronoforms6.zip" (such the component and ChronoengineGcore2)
many thank's!

The system plugin works better if you have cache enabled on your website, and it can work in any component, not only the articles.
​
But if your theme is conflicting with it then just use the content plugin, or use the module and call the module inside an article.
​
Best regards