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Hi

We have updated our site to Joomla 3.4.8 and Chronoform V4. Everything are working fine except Save button on chronoforms and its switch tabs (e.g: Code, JS Validation, Admin action etc. ).

It showing JS error (Uncaught TypeError: $(...).getParent is not a function) in tabs.js

I also replaced my /mootools.js file with old mootools.js file but still its not working.

Please reply at the earliest as this needs to be resolved quite urgently.

Thanks.

Hi timespro2016,

Hard to tell from the info here. The JavaScript error looks like the problem. Have you updated ChronoForms to the latest release of CFv4 for Joomla! 3. I have it running on Joomla! 3.4.8 OK.

Bob

Hi Bob

Thanks for quick reply.

I have tried to update the ChronoForms to the latest release of CFv4 (Chronoform_V4.0.6_J3) but it failed to update.

See the attached screenshot.

Please guide us on this.

Hi timespro2016,

Are the administration/components/com_chronoforms and components/com_chronoforms folders created and writeable?

Have you tried a 'manual installation' from a folder? that will usually work on the rare occasions when there is a problem with the standard install.

Bob

Hi Bob,

We updated the chronoform to the latest version CFv4 (Chronoform_V4.0.6_J3) but still facing the same issue for save button and switch tabs.

we did the same for our staging site and its working fine with save button and switch tabs.

what could be the reason for this as its working on staging environment and not on live, how can we make out the difference.

Please guide us.

Thanks.

Hi timespro2016,

There must be a JavaScript error of some kind :-( By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

Bob

Hi Bob,

Thanks for the reply.

We have some restrictions of not sharing the credentials of dashboards.

Is there any way that i can connect with you through call and share my screen and get the issue fixed.

If you agree for the same then please confirm your availability.

Thanks.

Hi timespro2016,

What is the full path of tabs.js? I assume it is the CF file /administrator/components/com_chronoforms/js/tabs.js

The problem may be because jQuery is taking over the $ prefix and blocking the MooTools library. Is the MooTools library loading?

You can call me on Skype and see if a shared screen there will work (PM me for the id). I'm around most days on European time.

Bob

Hi Bob,

Thanks for the replying.

Can you please tell me which part of mootools library shall i explore and conclude that this part is not loading.

Is it related to the plugin Mootool Enalbler/Disabler.

And about calling skype, yes i will PM you the skype ID.

We are thinking to have a formal call on this agenda at 5.00 pm according to Indian timing and 11.30 am in European timing.

Thanks.

Hi timespro2016,

There are two parts to the Mootools library, Mootools and MooTools more - I think that both need to be loaded and MooTools needs to be enabled.

Bob

Hi Bob

As discussed i checked the jquery-noconflict.js and yes it was empty.

So i added the jquery-noconflict.js of our QA environment file to the live environment and the joomla CMS chornoform tabs and Save and close button started working back.

Thanks bob.