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Hi

I have been using the captcha image verification (captcha.net) for over a year and no problems. However I recently moved my website to a new server and now the verification image does not display at all.

Any ideas on how to get it to return.

Let me know if i need to provide more information.

thanks in advance.

Hi frogstar ,

This is probably a problem with server security settings. Please check FAQ#30 - it's very old but has some suggestions for dealing with this.

Bob

I disagree that this issue is with the server.
I'm on HostGator and I'll defend those servers 'till the cows come home...presuming they left.
http://www.searchengineoptimizationltc.com/request-a-bid.html

Using Chrome the image displays on the form...until the page is fully resolved. Then the image disappears.

Firefox has no problem with the image. It works fine. I'm not really concerned with the others - just FF and Chrome.
Chrome takes more than 5 seconds to resolve the page (which should resolve in less than a second) and while it's "thinking" the image appears normal. As soon as the page has completed the resolve the image is gone.

I've not seen anything like that, so I don't know where to start. I don't want to start tearing the page all apart until I have something concrete.
I can't even tell you if this is something in the last week, month or ?? I just know I was wandering around through my site and saw that the form captcha image was being weird.

I did come across an old forum post (2010) that said to add some code dealing with mootools into the head of the page. I tried that code, knowing it was old, but thought it was worth a quick attempt at resolve. It had no effect. I removed the code and all is back to the original state.

I will state that I know this is a Chrome issue, but I think it's worth investigating if one of the top browsers doesn't resolve the form correctly.

Thanks.
Tom

Hi LtCreations,

No visible problems on FF or Chrome from here.

Bob

Let the page finish loading. In Chrome only do I find the problem. I see it happening in 2 of 3 sites over which I ride reign.
One is in the midst of development and as of this writing I'm attempting to complete a form using Chronoforms.
I "just" added the captcha field, tested/reviewed the page, and the image does the same - appears until the page is completely loaded then disappears to the leave the broken image icon.

I agree that the captcha image appears at first. But I can see the little circle going round in the tab (Chrome) indicating the page is not completely loaded. When that stops the image disappears.

If this were only one site I'd say it was that site and something odd.
But this is now on my company site as well as this new project.

Any other thoughts?

OH!
"I" just had a thought!
Could it be something with the Joomla 2.5 default SEF? I have that engaged on both sites where the image disappears.
The site where the image works does not use any SEF.

Thanks.
Tom

Hi Tom,

Just checked your form in my Chrome and it works fine, did you test this on another machine ? it may be something on your PC/browsers.

Regards,
Max

Hi Max,

Good question.
I just checked on my secondary machine and it does the same thing.
The image appears when I first come to the page. But after the 5 seconds or so the pages takes to resolve, the image goes away.

Were it not for the fact that I have this screaming system I would say I need to shut up and look within. But less than a year ago I build this 3.0 quad-core, 4Gb RAM, Asus machine and I've not seen anything happen that I can blame on the computer.
Especially when I go to the old 2.5 single core and it resolves the same.

As mentioned, Firefox works fine.
I've seen Chrome do some other things the last couple of months. So I wouldn't be surprised if it's just Chrome...hate to say that.

Thanks.
Tom

Hi Tom,

I can remember a similar issue few weeks ago, it was posted here on the forums, please try to find it, a solution might have been posted, I can't remember, I couldn't find what's wrong that time too.

Try to load this page:
http://www.searchengineoptimizationltc.com/request-a-bid.html?tmpl=component

Does it have the same problem ?

Regards,
Max

Max,

I hit the page in your link and yes. That page does the same thing.
I wait to see the icon in the tab stop spinning, but while it spins I can see the captcha image. Once the icon in the tab stops, indicating the page has completely resolved, the image disappears.

Obviously that's my site page without the SEF. So that answered the questions about whether SEF is playing a role.

Pretty odd...

Tom

Hi Tom,

I suggest that you test this on the PC of a different person, or in windows safe mode or linux if you have it installed, I'm afraid some software on your PCs is causing this problem.

Let me know.

Regards,
Max

Max,

Here's the issue update.
http://productforums.google.com/forum/#!topic/chrome/B59lgeOVZ4Q

The problem with that post is that it was started 3 years ago. But, it's "right on" for today.

I happened to look today because I saw another oddity. I was in the Joomla admin panel of one of my projects and checking to see that the latest Php version was being used/recognized on my server.

I noticed that the Php logo was missing at the top of the page just under the title "PHP Information". I copied the URI of the image into another tab and, low and behold...there was the image plain as day.

That made me immediately search for "chrome images disappear" in Google and above you will see the link I found.

Obviously there is an issue with Chrome. So I'll follow that post to see if they get a resolve.
I noticed that the issue went through several versions. The one in questions was 2.0, and mine is 2.1.0.???

I'm certain this is an issue from within Chrome, but there is no consistency to say why. Some computers it works. I have 2 computers that have nothing shared other than the connection to the Internet and both - ONLY when using Chrome - have the same image problem.

Firefox works perfectly. I didn't check with the "bomb" of the Net - IE.

I'll let you know what I find...if anything.
Thanks.
Tom

Hi Tom,

No problems, Chrome is slick and fast, but it has some problems, including its flash plugin, I hope that it will be improved soon.

Regards,
Max

Max,

I found some more that pointed me back to Chronoforms.

In another Chrome post the issue was raised about Chrome dealing with illegal code in pages. It responds in odd ways.

So, I checked the page in question to see what errors I might find.
Sure enough, there is a call to the Chronoforms CSS "within" the article - not allowed. That, then, throws additional flags on the play because the form lies inside a <p> tag which then throws more flags on the play.

Container ID's and references, coupled with the above, amounted to 8 errors on the page - only within the Chronoforms code.

I'll have to dig around to find which file throws the link to the CSS within the article and move that to the head where it should appear. That may clear up the other errors, but I won't know until I can figure out how to correct the HTML in the page.

My gut feeling is that once the page is validated the image will re-appear. In the site where the captcha image works there are additional errors from invalid code from another bit of software. I think Chrome responds to coding errors, but not with any conformity.

What I'm seeing is that Chrome will take "some" action/view depending on what it considers severe errors in a page. If there are other errors on the page and Chrome renders the page past those, then, it seems, errors inside of the initial errors are ignored and Chrome will render the page.

There are table errors from the other software that are encountered prior to the CSS being called from within an article. Chrome seems to ignore those on the other site and will then render the captcha image found with the Chronoform code.
But on the page in question where the image disappears, the only errors on the page are from Chronoform and Chrome, apparently, is not willing to overlook those.

That's what I can assess at this point.

Thanks.
Tom

Hi Tom,

Please try to create a new form for testing, with one field only without tooltips, no containers..etc, see if it loads the image fine ? just make sure its loaded under the same page/article you are using now (in case you use the plugin inside article).

Regards,
Max

Hey Bob,

I am having this issue as well, but for me it is the first time ever and I have been using ChronoForms for a couple of years now. I have 2 different forms and the captcha image is not showing on either form, just a broken icon where they should be. Now I have tested this on iPad, Safari, FireFox, Chrome and IE...all do not show the captcha image. the website is http://host7.revolutionwebstudios.com/~mitserv <- this is the production link as I have to fix this before turning over to my client and making the site live.

Kindest Regards,
Jeremy

Hi Jeremy,

Please will you post a link to the form I don't see anything obvious from the homepage :-(

Bob

Hi there - wondering if it was finally determined that it was simply Chrome that was the problem or if it was something else. I am having the same issue with my form.

I am using Google Chrom Version 26.0.1410.43 m

I see the image until the page loads and then poof - it disappears and I have a broken image...

The site is transitiontoretirement.com.au

Hi strak,

Please will you post a link to the form I don't see anything obvious from the homepage :-(

Bob

Hi,

The problem you described is most probably caused by some JS on your page, its either used by your template or a 3rd party module (usually images scrollers..etc), if the image is displayed fine through the "Test form" icon in the wizard then please try to disable few modules/plugins until you find out what's causing this issue!

You may also try "ReCaptcha" or the security question as an alternative

Regards,
Max

I am having the same problem: Captcha image does not display. I get the "broken link" image in the current versions of Chrome and IE. FireFox just shows a vertical ling where the image should be. [ [url=http://www.pssiusa.com/business-process-analysis]http://www.pssiusa.com/business-process-analysis[/url] ] The image DOES NOT show up on the test page either.

Hi TedMyers,

Please see this FAQ

Bob

When I viewed the captcha on an iphone 4s the code would disappear after a second.

I figured out that the captcha img was using display: inline;

I changed it to be: "display: block;" and now it does not disappear. However, the img now appearS below, instead of inline. So I added a border around it to reduce confusion.
[attachment=0]Screen Shot 2013-06-10 at 12.51.04 PM.png[/attachment]

Hope this helps someone.

Hello, "Excuse my English"'m using ChronoForms in its latest stable version for joomla 1.5 and am having trouble with the captcha. Lei all post but none says how to solve the problem. I pictured. Probe with faqs where it says: Changing the 'Load Encoded Image' setting in the Load Captcha action to 'Yes' may resolve the problem.
Not solve the problem with that, the only thing that happened was that they charge more form to activate that option.
It's a shame it does not work well the option of captcha. I have to give permissions to a folder in space?

Thanks for the help!!

Hi lsaida,

Have you solved this?

Which version of ChronoForms are you using?
You can find the version from Site Admin | Extensions | Install/Uninstall | Components in Joomla! 1.5 or Site Admin | Extensions | Extension Manager | Manage in Joomla! 1.6/1.7/2.5.

Who charges more for what exactly?

Bob

thanks for responding! I have joomla 1.5 and ChronoForms version 1.5 is the latest to

Chronoforms_V4_stable_J1.5

I do not think the captcha

Hi lsaida,

Please post a link to the form so I can take a quick look. This may be a problem with your server settings.

Bob

hi bob .. I pass the contact link. Please fijate not leave the verification code. thanks for your help!

http://www.udemm.edu.ar/index.php?option=com_chronoforms&view=form&Itemid=154

Hi Isaida,

I see this message when I check the image:

The image “http://www.xxx.xxx/components/com_chronoforms/chrono_verification.php?imtype=1” cannot be displayed because it contains errors.

This is probably a server setting.

Please see this FAQ

Bob

hi bob, thanks for responding.

Follow the steps on the list of FAQs and I can not draw any conclusions to know where is the error.

1) Activate the 'Load Encoded Image' to yes and no form loads directly.
2) modify the chrono_verification.php changing the 'png' to 'html' and not the form loads.

I understand there is a permissions error but not to give permission for directories. Please I need help.

thank you!

Hi lsaida,

Please check with your web host - this is almost certainly a problem with the server settings. If they aren't helpful I suggest that you use one of the other Anti-Spam options in ChronoForms.

Bob