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General e-mail settings joomla to prevent email from being deliverd in the junk folder

Liesbeth 16 Jan, 2022

Hi,

Emails are being sent to the junk folder; I used the same e-mail address as the domain (i.e.: domain is: nicesite.com, e-mail address: mail@nicesite.com)

My question is: Is it necessary to use the same e-mail address in the email settings of general settings, server tab in joomla, to prevent e-mails from being delivered in the junk folder?

Thanks in advance for your help!

Best regards,
Liesbeth

GreyHead 17 Jan, 2022

Hi Liesbeth,

This is a problem with your mail server and the way it works. Please try doing as you suggest and use the e-mail address in the General Settings and see if that solves the problem.

Please also see this FAQ. It is old but still most of it applies today.

Bob

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